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- Tasks: Join our team to deliver exceptional service in a vibrant restaurant environment.
- Company: Shepherd Neame is Britain's oldest brewer, with over 300 years of history and a commitment to quality.
- Benefits: Enjoy competitive pay, tips, discounts on food, and flexible working hours.
- Why this job: Be part of a dynamic team in a Michelin-listed restaurant that values authenticity and passion.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: We celebrate diversity and inclusivity, welcoming applicants from all backgrounds.
Restaurant Team Member – Serve Up Great Experiences with Britain’s Oldest Brewer!
At Shepherd Neame, we know that first impressions count. As a Restaurant Team Member, you’ll play a key role in creating a warm, welcoming atmosphere and delivering exceptional service to every guest. From greeting customers to serving delicious food and drinks, you’ll help make every visit memorable.
No experience? No problem! If you have the right attitude and passion for hospitality, we’ll give you all the training and support you need.
Where You’ll Be Working
Located in Bearstead, near Maidstone, the Oak on the Green sits on one of the prettiest village greens in England. Founded in 1665, the Oake Inn, famous visitors to the pub include Baroness Orczy, creator of the Scarlet Pimpernel, and Kent leg spin bowler Alfred Percy ‘Tich’ Freeman. Today, the Oak on the Green is renowned for using largely local produce throughout the extensive food menu offering both British and Mexican cuisine.
What You’ll Do
- Welcome guests with warmth and ensure they feel valued throughout their visit.
- Take orders accurately and serve food and drinks promptly.
- Maintain a clean, organised dining area and uphold hygiene standards.
- Work closely with the kitchen and bar teams to ensure smooth service.
- Handle customer queries and resolve issues professionally.
- Contribute ideas to improve the guest experience.
What’s In It For You?
- Competitive hourly pay plus a share of tips
- Early wage withdrawal scheme
- 25% discount on food and drink at Shepherd Neame Managed Houses
- 25% discount on overnight stays at Managed House Hotels
- Up to 40% off select purchases from our Visitor Centre Shop in Faversham
- Exclusive discounts via Sheps Hut on hundreds of high street brands
- Access to a Workplace Mental Health Platform
- Company pension plan
- Career development opportunities across our pubs, Brewery, and Support Office
- Flexible working hours to suit your lifestyle
What You’ll Need
We’re looking for behaviours that make a great team member:
- Sheps Spirit – you inspire confidence and keep morale high.
- Working Together – you enjoy developing others and working collaboratively.
- Authenticity – you take ownership and pride in delivering results.
- Pride and Passion – you go the extra mile to make guests feel valued.
Why Shepherd Neame?
Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity; values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.
Ready to bring your personality and passion to the restaurant?
Apply today and become part of our story!
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Restaurant Team Member employer: Shepherd Neame Ltd
Contact Detail:
Shepherd Neame Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with the restaurant's menu and special offerings. Knowing the dishes and drinks will not only impress during your interview but also show your genuine interest in the role and the establishment.
✨Tip Number 2
Visit The Fish on the Green before applying. Experience the atmosphere and service first-hand, which will help you understand the team dynamics and customer expectations, making you a more informed candidate.
✨Tip Number 3
Highlight your people skills in conversations with staff or during networking events. Being personable is key in hospitality, so demonstrate your ability to connect with others naturally.
✨Tip Number 4
Research Shepherd Neame’s values and culture. Understanding their commitment to diversity, equality, and inclusion will allow you to align your personal values with theirs, making you a more appealing candidate.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Shepherd Neame is looking for in a Restaurant Team Member. Highlight the qualities they value, such as hospitality, teamwork, and a positive attitude.
Tailor Your CV: Make sure your CV reflects any relevant experience or skills that align with the role. Even if you lack direct hospitality experience, emphasise transferable skills like customer service, teamwork, and communication.
Craft a Personal Cover Letter: Write a cover letter that showcases your passion for hospitality and your eagerness to learn. Mention why you want to work at Shepherd Neame specifically and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Shepherd Neame Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any experiences you've had in customer service, even if they're not directly related to restaurants. This will demonstrate your genuine interest in the role.
✨Emphasise Teamwork Skills
Since this role involves working closely with others, highlight your ability to work as part of a team. Provide examples of how you've collaborated with colleagues in previous roles or group activities, showcasing your communication and cooperation skills.
✨Prepare for Common Interview Questions
Anticipate questions that may be asked, such as how you would handle difficult customers or busy shifts. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, training opportunities, or what a typical day looks like. This shows your interest in the position and helps you determine if it's the right fit for you.