At a Glance
- Tasks: Join our team as a Receptionist, welcoming guests and providing top-notch customer service.
- Company: Shepherd Neame is Britain's oldest brewer, with over 300 years of history and a commitment to hospitality.
- Benefits: Enjoy competitive pay, tips, discounts on food, drinks, and hotel stays, plus flexible hours.
- Other info: We celebrate diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Be part of a vibrant team in a historic setting, with opportunities for growth and development.
- Qualifications: Experience in hospitality or retail is a plus, but we value your personality and willingness to learn.
Job Description
Shepherd Neame is on the lookout for a part time Receptionist to join our team, so if you love hospitality, are a people person and you enjoy being on the front line in a busy role; this may be just the job for you.
Located next to the River Stour in the heart of the beautiful medieval town of Sandwich, Kent, the Bell Hotel has been welcoming guests to the town since Tudor times. Having undergone extensive refurbishment in recent years, the historic riverside retreat offers guests a luxurious experience with 21st-century comforts. Sandwich is also a magnet for golfers, with Royal St George’s and Prince’s golf clubs on its doorstep.
At Shepherd Neame we know that first impressions count, so as an ambassador for our brand you will deliver both a warm welcome and outstanding levels of customer service to our hotel guests at every opportunity.
Ideally you will have experience from within the hospitality or retail industry, but please do not worry, so long as that you possess some of the qualities outlined below, we can train you and teach you everything else that you will need to know.
WHATS IN IT FOR YOU?
- Competitive hourly pay rate
- A share of tips in addition to your hourly pay
- Early wage withdrawal scheme
- 25% discount on food and drink at Shepherd Neame Managed Houses
- 25% discount on overnight Managed House Hotel bookings
- Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
- Sheps Hut discounts and special offers hub on 100's of high street shops and services
- Access to a Workplace Mental Health Platform
- Company pension plan
- The opportunity to develop & move within our pubs, the Brewery & Support Office
- Flexible working hours
Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:
- Working Together
- Pride and Passion
- Authenticity
- Sheps Spirit
WHO ARE WE?Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office. Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
Receptionist in Sandwich employer: Shepherd Neame Ltd
Shepherd Neame is an exceptional employer, offering a vibrant work culture in the picturesque town of Sandwich, Kent. With competitive pay, flexible hours, and a strong commitment to employee development, we ensure that our team members thrive both personally and professionally. Join us at Britain’s oldest brewer, where your contributions are valued, and enjoy unique benefits like discounts on food, drink, and hotel stays, all while being part of a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Sandwich
✨Tip Number 1
Familiarise yourself with the local area, especially Sandwich and its attractions. Being knowledgeable about the town will help you engage with guests and provide them with recommendations, showcasing your hospitality skills.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This could include handling guest inquiries or resolving complaints, which are crucial for a receptionist role in a busy hotel environment.
✨Tip Number 3
Network with current or former employees of Shepherd Neame. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Demonstrate your passion for hospitality by volunteering or taking part in community events related to the industry. This shows your commitment and enthusiasm, making you a more attractive candidate for the role.
We think you need these skills to ace Receptionist in Sandwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you interacted with customers, as this is crucial for a receptionist position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your people skills. Mention why you want to work at Shepherd Neame specifically and how you can contribute to their team.
Highlight Soft Skills:In your application, focus on soft skills such as communication, teamwork, and problem-solving. These are essential for a receptionist role, especially in a busy environment like the Bell Hotel.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important in a front-line role.
How to prepare for a job interview at Shepherd Neame Ltd
✨Show Your Passion for Hospitality
Make sure to express your love for the hospitality industry during the interview. Share any relevant experiences or stories that highlight your enthusiasm for providing excellent customer service.
✨Demonstrate Your People Skills
As a receptionist, you'll be the first point of contact for guests. Be prepared to discuss how you handle different types of people and situations. Use examples from past roles to showcase your ability to connect with others.
✨Research Shepherd Neame
Familiarise yourself with Shepherd Neame's history, values, and what makes them unique in the industry. This will not only show your interest in the company but also help you tailor your answers to align with their brand.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This demonstrates your genuine interest in the role and helps you assess if the company is the right fit for you.
