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- Tasks: Lead a dynamic team in hospitality, ensuring top-notch customer service and managing events.
- Company: Join Shepherd Neame, Britain's oldest brewer with over 300 years of history and a vibrant pub culture.
- Benefits: Enjoy competitive salary, private accommodation, health care, discounts, and flexible working hours.
- Why this job: Be part of an inclusive culture while driving growth and success in a historic brand.
- Qualifications: Experience in hospitality management, especially in multi-functional sites and seasonal businesses is essential.
- Other info: Diversity and inclusion are key; all applicants are welcome regardless of background.
The predicted salary is between 36000 - 60000 £ per year.
Shepherd Neame is on the lookout for a General Manager with bags of personality to join our team. If you have previous experience managing a team within hospitality and are looking for a new and rewarding challenge, this may be just the job for you. A history of managing a multi-functional site is critical, with experience in events, rooms, and a premium dining offer a must. We are also looking for a General Manager with experience leading a seasonal business.
As an ambassador for our brand, you will create an inclusive culture within the business, leading and developing your team to ensure excellent customer service at every opportunity. With the support of your Operations Manager, you will strive to achieve key business objectives within your individual site while delivering continued growth, customer satisfaction, and success.
WHATS IN IT FOR YOU?
- Competitive annual salary package
- Private live-in accommodation if required
- Bonus scheme
- Private health care scheme
- Early wage withdrawal scheme
- 25% discount on food and drink at Shepherd Neame Managed Houses
- 25% discount on overnight Managed House Hotel bookings
- Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
- Sheps Hut discounts and special offers hub on 100’s of high street shops and services
- Access to a Workplace Mental Health Platform
- Company pension plan
- The opportunity to develop & move within our pubs, the Brewery & Support Office
- Flexible working hours
Shepherd Neame may be Britain’s oldest brewer, but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, which has enabled us to survive and thrive based on the following Sheps Skills:
- Working Together
- Pride and Passion
- Authenticity
- Sheps Spirit
WHO ARE WE?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.
Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited for this role, we would welcome your application regardless of age, disability status, ethnicity, gender, religion, or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
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General Manager employer: Shepherd Neame Ltd
Contact Detail:
Shepherd Neame Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Make sure to showcase your personality during the interview process. As a General Manager, you'll be the face of the brand, so demonstrating your charisma and ability to connect with people is crucial.
✨Tip Number 2
Highlight your experience in managing multi-functional sites. Be prepared to discuss specific examples of how you've successfully led teams in hospitality settings, especially in events and premium dining.
✨Tip Number 3
Familiarize yourself with Shepherd Neame's values and culture. Understanding their commitment to diversity, equality, and inclusion will help you align your leadership style with their expectations.
✨Tip Number 4
Prepare to discuss your strategies for achieving business objectives and enhancing customer satisfaction. Think about how you can contribute to the growth and success of the site you'll be managing.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in managing teams within the hospitality sector. Detail your history with multi-functional sites, events, and premium dining offers to align with what Shepherd Neame is looking for.
Showcase Leadership Skills: As a General Manager, leadership is key. Use your application to demonstrate how you've successfully led teams, created inclusive cultures, and ensured excellent customer service in past roles.
Express Your Passion: Shepherd Neame values pride and passion. Convey your enthusiasm for the hospitality industry and your commitment to delivering exceptional experiences for customers and team members alike.
Tailor Your Application: Customize your CV and cover letter to reflect the specific skills and qualities mentioned in the job description. Mention your understanding of the company's values and how you embody them in your work.
How to prepare for a job interview at Shepherd Neame Ltd
✨Show Your Personality
As a General Manager, your personality is key. Be yourself during the interview and let your passion for hospitality shine through. Share personal anecdotes that highlight your leadership style and how you create an inclusive culture.
✨Demonstrate Your Experience
Prepare to discuss your previous management roles in hospitality, especially in multi-functional sites. Highlight specific examples of how you've successfully managed events, rooms, and premium dining experiences.
✨Align with Company Values
Familiarize yourself with Shepherd Neame's core values: Working Together, Pride and Passion, Authenticity, and Sheps Spirit. Be ready to explain how your own values align with theirs and how you can contribute to their inclusive culture.
✨Discuss Growth and Customer Satisfaction
Be prepared to talk about strategies you've implemented in the past to achieve business objectives, enhance customer satisfaction, and drive growth. Use metrics or specific outcomes to illustrate your success.
