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- Tasks: Lead and develop a team to deliver excellent customer service in a vibrant hospitality environment.
- Company: Join Shepherd Neame, Britain's oldest brewer with over 300 years of history and a commitment to inclusivity.
- Benefits: Enjoy competitive salary, private accommodation, health care, discounts, and flexible working hours.
- Why this job: Be part of a dynamic team that values authenticity, diversity, and personal growth in a rewarding role.
- Qualifications: Previous management experience in hospitality or service-led environments is essential.
- Other info: We welcome applications from all backgrounds, promoting a supportive and inclusive workplace.
The predicted salary is between 28800 - 42000 £ per year.
Shepherd Neame is on the lookout for a General Manager with bags of personality to join our team. If you have previous experience managing a team within either the hospitality or a service-led environment and you are looking for a new and rewarding challenge, this may be just the job for you.
As an ambassador for our brand, you will create an inclusive culture within the business, leading and developing your team to ensure that they offer excellent customer service at every opportunity. With the support of your Operations Manager, you will strive to achieve key business objectives within your individual site while delivering continued growth, customer satisfaction, and success.
WHATS IN IT FOR YOU?
- Competitive annual salary package
- Private live-in accommodation if required
- Bonus scheme
- Private health care scheme
- Early wage withdrawal scheme
- 25% discount on food and drink at Shepherd Neame Managed Houses
- 25% discount on overnight Managed House Hotel bookings
- Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
- Sheps Hut discounts and special offers hub on 100’s of high street shops and services
- Access to a Workplace Mental Health Platform
- Company pension plan
- The opportunity to develop & move within our pubs, the Brewery & Support Office
- Flexible working hours
Shepherd Neame may be Britain’s oldest brewer, but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:
Working Together
- Pride and Passion
- Authenticity
- Sheps Spirit
WHO ARE WE?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.
Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited to this role, we would welcome your application regardless of age, disability status, ethnicity, gender, religion, or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
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General Manager employer: Shepherd Neame Ltd
Contact Detail:
Shepherd Neame Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Show your personality! As a General Manager, you'll be the face of Shepherd Neame. Make sure to convey your unique style and approach during any interactions, whether it's in networking events or casual meet-ups.
✨Tip Number 2
Familiarize yourself with the brand. Understanding Shepherd Neame's history and values will help you align your vision with theirs. This knowledge can be a great conversation starter and demonstrate your genuine interest in the company.
✨Tip Number 3
Network within the hospitality industry. Attend local events or join online forums where you can connect with other professionals. Building relationships can lead to valuable insights and potential referrals for the General Manager position.
✨Tip Number 4
Highlight your leadership experience. Be prepared to discuss specific examples of how you've successfully managed teams in the past. This will showcase your ability to create an inclusive culture and drive customer satisfaction, which is key for this role.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Personality: As the job description emphasizes the need for a candidate with 'bags of personality', make sure to let your unique character shine through in your application. Use a friendly and engaging tone in your cover letter to reflect your suitability for the role.
Highlight Relevant Experience: Clearly outline your previous experience in managing teams within hospitality or service-led environments. Provide specific examples of how you have successfully led teams and improved customer service, as this is crucial for the General Manager position.
Emphasize Inclusivity: Shepherd Neame values diversity and inclusion. In your application, mention any experiences or initiatives where you have fostered an inclusive culture within your team or organization. This will demonstrate that you align with their values.
Tailor Your Application: Make sure to tailor your CV and cover letter specifically for Shepherd Neame. Research the company’s history and values, and incorporate relevant information that shows your enthusiasm for joining their team and contributing to their success.
How to prepare for a job interview at Shepherd Neame Ltd
✨Show Your Personality
As a General Manager, your personality is key. Be yourself during the interview and let your passion for hospitality shine through. Share personal anecdotes that highlight your leadership style and how you create an inclusive culture.
✨Demonstrate Team Leadership Experience
Prepare to discuss your previous experience managing teams in hospitality or service-led environments. Highlight specific examples where you successfully led a team to achieve business objectives and improved customer satisfaction.
✨Align with Company Values
Familiarize yourself with Shepherd Neame's values, such as working together, pride, passion, and authenticity. During the interview, express how your personal values align with theirs and how you can contribute to their inclusive culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s goals, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
