Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service at our historic riverside hotel.
- Company: Join Shepherd Neame, Britain's oldest brewer with over 300 years of history and a commitment to inclusivity.
- Benefits: Enjoy competitive salary, private accommodation, health care, discounts, and flexible working hours.
- Why this job: Be part of a vibrant culture that values authenticity, teamwork, and personal growth.
- Qualifications: Previous management experience in hospitality or service environments is essential.
- Other info: Located in beautiful Sandwich, Kent, near top golf clubs and a stunning river view.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Shepherd Neame is on the lookout for a General Manager with bags of personality to join our team, so if you have previous experience of managing a team from within either the hospitality or a service led environment and you are looking for a new and rewarding challenge; this may be just the job for you.
Located next to the River Stour in the heart of the beautiful medieval town of Sandwich, Kent, the Bell Hotel has been welcoming guests to the town since Tudor times. Having undergone extensive refurbishment in recent years, the historic riverside retreat offers guests a luxurious experience with 21st-century comforts. Sandwich is also a magnet for golfers, with Royal St George’s and Prince’s golf clubs on its doorstep.
As an ambassador for our brand, you will create an inclusive culture within the business, leading and developing your team to ensure that they offer excellent customer service at every opportunity.
With the support of your Operations Manager
you will strive to achieve key business objectives within your individual site whilst delivering continued growth,
customer satisfaction
and success.
WHATS IN IT FOR YOU?
- Competitive annual salary package
- Private live in accommodation if required
- Bonus scheme
- Private health care scheme
- Early wage withdrawal scheme
- 25% discount on food and drink at Shepherd Neame Managed Houses
- 25% discount on overnight Managed House Hotel bookings
- Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
- Sheps Hut discounts and special offers hub on 100's of high street shops and services
- Access to a Workplace Mental Health Platform
- Company pension plan
- The opportunity to develop & move within our pubs, the Brewery & Support Office
- Flexible working hours
Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:
Working Together
- Pride and Passion
- Authenticity
- Sheps Spirit
WHO ARE WE?Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office. Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
General Manager employer: Shepherd Neame Ltd
Contact Detail:
Shepherd Neame Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with Shepherd Neame's values and culture. Understanding their commitment to diversity, equality, and inclusion will help you align your approach during interviews and discussions, showcasing that you are a good fit for their team.
✨Tip Number 2
Highlight your leadership experience in hospitality or service-led environments. Be prepared to share specific examples of how you've successfully managed teams and improved customer satisfaction, as this is crucial for the General Manager role.
✨Tip Number 3
Research the local area, particularly Sandwich and its attractions. Being knowledgeable about the town and its appeal to tourists and golfers can demonstrate your enthusiasm for the role and your ability to engage with guests effectively.
✨Tip Number 4
Network with current or former employees of Shepherd Neame if possible. Gaining insights from their experiences can provide you with valuable information to discuss during your application process, making you stand out as a candidate.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the General Manager position. Tailor your application to highlight how your experience aligns with these expectations.
Showcase Relevant Experience: Emphasise your previous management experience in hospitality or service-led environments. Use specific examples to demonstrate your leadership skills and ability to create an inclusive culture.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and passion for the role. Mention why you are interested in working for Shepherd Neame and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Shepherd Neame Ltd
✨Show Your Personality
As Shepherd Neame is looking for a General Manager with 'bags of personality', make sure to let your character shine through during the interview. Be engaging, enthusiastic, and authentic to demonstrate that you can embody the brand's spirit.
✨Highlight Relevant Experience
Discuss your previous management experience in hospitality or service-led environments. Provide specific examples of how you've successfully led teams and improved customer service, as this will resonate well with the interviewers.
✨Emphasise Team Development
Since the role involves leading and developing a team, be prepared to talk about your approach to team building and training. Share any strategies you've used to create an inclusive culture and enhance team performance.
✨Align with Company Values
Familiarise yourself with Shepherd Neame's values, such as working together, pride, passion, and authenticity. During the interview, relate your personal values and experiences to these principles to show that you're a good fit for their culture.