About Shendish Manor Hotel & Golf Course
An amazing opportunity for an Food & Beverage Supervisor to join the Shendish Manor Hotel & Golf Course. Set in 160 acres of parkland and formal gardens, the excellent road and rail links close by ensures that this West Hertfordshire venue is the perfect choice. The hotel features 70 spacious and beautiful bedrooms, a relaxing lounge area and the delightful Orangery restaurant complete with bar and its own terrace leading out onto the formal Dutch Gardens.
The superb conference and banqueting facilities are second to none. A choice of styles and size of rooms is available from 2 – 400 delegates for diverse array of events. No country house hotel would be complete without its own golf course and Shendish Manor is no exception.
About F&B Supervisor role
You will have previous experience in a similar role working within a Food & Beverage outlet. You will possess an excellent understanding of guest's expectations and be able to deliver to these standards and more!
The successful F&B Supervisor will undertake the following duties:
To ensure that Food and Beverage operation is in line with Hotel standards at all times.
Ensuring that all guests' needs and requirements are met.
To ensure consistent organised and compliant supervision of the F&B department and Room Service operation.
To ensure effective communication with relevant departments within the hotel at all times while being proactive in anticipating guest needs and requirements.
To establish and develop a personal guest rapport by constantly trying to exceed guest expectation whilst maintain complete discretion.
Ensure schedules are in place to cover all tasks within the department you are allocated to;
Communicating with the team regarding the day's business times;
Deal with customers comments and complaints seeking your Manager's or the Duty Manager's support where necessary;
Explain the menu options in full for all F&B outlets, Room Service, Conference & Events.
Able to delegate task effectively and manage the team in busy events and banquet functions to ensure smooth event operations.
Skills and requirements
Exceptional customer care skills.
Ability to work in a busy environment
Ability to maintain good working relationships with colleagues across the hotel
Constantly improve knowledge and show a desire to learn, attend company's trainings
Take a responsible approach towards timekeeping and attendance to ensure the department runs efficiently, and assist in the event of absence cover
Maintain high levels of enthusiasm and commitment to every task undertaken
Good communication skills
Proficiency in English Language is strongly preferred
Previous experience in hotel environment is preferable
If these sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.
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Food and Beveage Supervisor in Hemel Hempstead employer: Shendish Manor
Shendish Manor is an attractive employer due to its commitment to employee development and a collaborative work environment. The hotel offers unique benefits such as access to beautiful grounds and facilities, enhancing the overall work experience. Employees can expect to grow professionally while being part of a dedicated team focused on delivering exceptional service.
