At a Glance
- Tasks: Supervise food and beverage operations, ensuring exceptional guest experiences.
- Company: Join the stunning Shendish Manor Hotel & Golf Course in beautiful parkland.
- Benefits: Competitive pay, great team environment, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and guest satisfaction.
- Why this job: Be part of a vibrant team delivering unforgettable dining experiences.
- Qualifications: Experience in food and beverage roles with strong customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
About Shendish Manor Hotel & Golf Course
An amazing opportunity for a Food & Beverage Supervisor to join the Shendish Manor Hotel & Golf Course. Set in 160 acres of parkland and formal gardens, the excellent road and rail links close by ensures that this West Hertfordshire venue is the perfect choice. The hotel features 70 spacious and beautiful bedrooms, a relaxing lounge area and the delightful Orangery restaurant complete with bar and its own terrace leading out onto the formal Dutch Gardens. The superb conference and banqueting facilities are second to none. A choice of styles and size of rooms is available from 2 – 400 delegates for diverse array of events. No country house hotel would be complete without its own golf course and Shendish Manor is no exception.
About F&B Supervisor role
You will have previous experience in a similar role working within a Food & Beverage outlet. You will possess an excellent understanding of guest's expectations and be able to deliver to these standards and more!
The successful F&B Supervisor will undertake the following duties:
- To ensure that Food and Beverage operation is in line with Hotel standards at all times.
- Ensuring that all guests' needs and requirements are met.
- To ensure consistent organised and compliant supervision of the F&B department and Room Service operation.
- To ensure effective communication with relevant departments within the hotel at all times while being proactive in anticipating guest needs and requirements.
- To establish and develop a personal guest rapport by constantly trying to exceed guest expectation whilst maintain complete discretion.
- Ensure schedules are in place to cover all tasks within the department you are allocated to;
- Communicating with the team regarding the day's business times;
- Deal with customers comments and complaints seeking your Manager's or the Duty Manager's support where necessary;
- Explain the menu options in full for all F&B outlets, Room Service, Conference & Events.
- Able to delegate task effectively and manage the team in busy events and banquet functions to ensure smooth event operations.
Skills and requirements
- Exceptional customer care skills.
- Ability to work in a busy environment.
- Ability to maintain good working relationships with colleagues across the hotel.
- Constantly improve knowledge and show a desire to learn, attend company's trainings.
- Take a responsible approach towards timekeeping and attendance to ensure the department runs efficiently, and assist in the event of absence cover.
- Maintain high levels of enthusiasm and commitment to every task undertaken.
- Good communication skills.
- Proficiency in English Language is strongly preferred.
- Previous experience in hotel environment is preferable.
If these sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.
Food and Beveage Supervisor employer: Shendish Manor
Shendish Manor is an attractive employer due to its commitment to employee development and a collaborative work environment. The hotel offers unique benefits such as access to beautiful grounds and facilities, enhancing the overall work experience. Employees can expect to grow professionally while being part of a dedicated team focused on delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beveage Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Shendish Manor. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Shendish Manor
Don't be shy about reaching out to Shendish Manor directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food and Beveage Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Shendish Manor and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Shendish Manor
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
