eMed seeks a dedicated Training & Quality Specialist to own end-to-end training and quality frameworks for the customer support team as we scale across the UK and international markets.
You will design onboarding and upskilling programmes, develop SOPs and refresher materials, evaluate agent readiness, and calibrate QA with internal standards. The role bridges training, quality and operations in a hybrid setup.
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Customer Experience Training & Quality Lead employer: SheMed
At SheMed, we are not just transforming women's healthcare; we are creating a vibrant and inclusive workplace where innovation thrives. Our commitment to employee growth is evident through our collaborative culture, comprehensive benefits like a health care cash plan, and opportunities for professional development in a fast-paced environment. Join us in Euston, London, and be part of a mission-driven team that values creativity and diversity while making a meaningful impact on women's health.
