At a Glance
- Tasks: Support the Retention programme by delivering campaigns and optimising processes.
- Company: Join a vibrant team dedicated to international aid and donor experiences.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Exciting opportunity for career growth in the fundraising sector.
- Why this job: Make a real impact in fundraising while developing your skills in a supportive environment.
- Qualifications: Organised, detail-oriented, with strong communication and numerical skills.
Grade: 6
Salary: £16,221 (£27,036 FTE)
Hours: Part-time, 22.5 hours per week (days to be discussed)
Position type: Permanent
Responsible to: Retention Manager
Direct reports: None
Location: Remote (UK based) with occasional travel to our HQ, Truro Cornwall. Or Truro, Cornwall (Hybrid, with working from home)
ROLE PURPOSE: This is an exciting new role in the team which will support the growth of the Retention programme by supporting on the delivery of campaigns and supporter journeys, and helping to optimise the processes, systems and ways-of-working across the team. The successful candidate will join a supportive and vibrant team in our mission to deliver best-in-class donor experiences and grow unrestricted income, inspiring UK individuals to become long term supporters of ShelterBox. Reporting to the Retention Manager this post will work closely with the Retention Officer to deliver engaging supporter experiences to our existing individual supporters.
WHO ARE WE LOOKING FOR? We are looking for a talented, well-organised individual with an interest in international aid, and who is keen to begin their journey in Individual Giving and develop their fundraising experience. The successful candidate will be practically-minded and methodical with great attention to detail - and ideally have a creative touch. They will be confident bringing their skills to a range of different tasks and projects. They will have excellent communication and numerical skills and be able to manage their varied workload to tight deadlines. This role will suit someone who is keen to learn and is a natural communicator that can create meaningful relationships across the organisation.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Proofing support with appeal and supporter magazine copy and artwork.
- Support with the creation of appeal emails.
- Working with the Retention Officer to create and update campaign reviews.
- Update our appeal 'marketing book' with appeal performance data.
- Create engaging thank you letters for our appeals and engagement activities.
- Work alongside the rest of the Retention Team to develop our existing supporter journeys.
- Work with the Retention Officer to update our campaign planning tools throughout the year.
- Work closely with the insight team and the Retention Officer to plan appeal testing strategies and complete appeal evaluations.
- Working alongside the Website team to create appeal page content, including creating relevant CRM coding, ensuring seamless integration with our CRM and reporting systems.
- Help develop fundraising materials by sourcing impactful photos and case studies from our internal asset library.
- Be part of the data checking team, reviewing outgoing data files before they go to our print partners.
- Support the Retention Officer and CRM team with the creation and management of our campaigns on the CRM.
- Assist in the delivery of major disaster appeals.
- Handle administrative tasks such as organising meetings, taking minutes and following up on agreed actions - ensuring that project documents, and plans are kept up to date.
- Ensure that Retention invoice and PO logs are kept up to date.
- Keep up to date with developments in the fundraising sector, particularly in relation to best practice.
- Respond to enquiries from other internal teams.
- Any other duties as deemed necessary to support the Retention team, including some out-of-office working hours during high profile disasters.
- Any other duties as required which are deemed appropriate to the level and grade of the post.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application as soon as possible.
Retention Assistant in Truro employer: ShelterBox
At ShelterBox, we pride ourselves on being an exceptional employer, offering a supportive and vibrant work culture that fosters personal and professional growth. As a part-time Retention Assistant, you will have the opportunity to contribute to meaningful international aid efforts while enjoying the flexibility of remote work or hybrid arrangements in beautiful Truro, Cornwall. Our commitment to employee development, coupled with our mission-driven environment, makes us an attractive choice for those looking to make a real difference in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Retention Assistant in Truro
✨Get Involved in Local Initiatives
Dive headfirst into local community projects and social enterprises! This not only builds your experience but also connects you with like-minded folks who may know about part-time opportunities. Plus, many nonprofits announce openings through their events and volunteer activities, so keep your ears to the ground!
✨Join Social Impact Networks
Look for networks and forums centred around social impact – think local charity groups or online platforms where changemakers hang out. These places are goldmines for job leads, especially for part-time roles like the ones at ShelterBox. Engaging in discussions can also help you make meaningful connections with potential employers!
✨Utilise Your University’s Resources
If you’re still in uni, tap into career services that may have exclusive listings for part-time roles in nonprofits. They often host job fairs or info sessions where you can meet representatives from organisations like ShelterBox directly. It’s a great way to make an impression beyond your CV!
✨Check Out Online Opportunities
Websites like Idealist or CharityJob specifically showcase part-time positions in the nonprofit sector. Make sure to check these regularly while keeping an eye on ShelterBox’s own job listings on our website. Being proactive here can put you ahead of the curve!
We think you need these skills to ace Retention Assistant in Truro
Some tips for your application 🫡
Show Your Passion for Social Impact:For a role like Retention Assistant at ShelterBox, your cover letter is your chance to shine a light on why social impact matters to you. Share any personal experiences or volunteer work that highlight your commitment to the cause. We want to see your genuine enthusiasm!
Highlight Relevant Experience:Make sure your CV showcases any nonprofit work or projects you've been involved in, even if they were part-time or volunteer roles. Emphasize skills like project management, fundraising, or community engagement. These are key in the nonprofit sector, and we want to see how you can contribute to our mission!
Tailor Your Application:When applying for the Retention Assistant, customise your documents to fit the vibe of ShelterBox. Use our language, reflect our values, and connect your personal goals with our mission. This shows us you’ve done your homework and you're excited to join the team in this part-time capacity.
Don’t Forget Your Availability:As this is a part-time position, clearly outline your availability in your application. Whether you're a student balancing studies or have other commitments, we appreciate transparency. Just pop your available hours in your cover letter or CV so we can see how you fit into our schedule.
How to prepare for a job interview at ShelterBox
✨Show Your Passion for the Cause
When applying for a part-time role in the nonprofit sector, it's essential to convey your genuine enthusiasm for the mission of ShelterBox. Be ready to share personal stories or experiences that highlight why social impact matters to you and how you align with their goals.
✨Bring Tangible Examples of Impact
Nonprofits often look for candidates who can demonstrate their ability to create meaningful change. Prepare examples from your past experiences—whether in volunteering, projects, or academic work—that showcase your skills in making a positive impact. Use metrics if possible; it's all about showing how you’ve really contributed.
✨Be Ready for Scenario Questions
Expect to encounter scenario-based questions during your interview. These will assess how you handle real-world challenges in the nonprofit space. For example, how would you deal with limited resources or navigate a conflict with team members? Think through your past experiences to give thoughtful responses.
✨Flexibility and Availability are Key
Since it's a part-time role, they might dig into your availability during the interview. Be open and clear about your schedule and how it can align with ShelterBox's needs. They’ll want to know that you can commit without compromising your passion for the work!
