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- Tasks: Support and optimise Dynamics CRM to enhance data quality and management.
- Company: Join ShelterBox, a charity dedicated to delivering aid and improving fundraising capabilities.
- Benefits: Flexible working hours, remote options, and the chance to make a real difference.
- Other info: Exciting opportunity for growth in a supportive and dynamic environment.
- Why this job: Be part of a mission-driven team that values data integrity and impactful solutions.
- Qualifications: Experience in CRM administration and a passion for data management.
The predicted salary is between 40000 - 50000 £ per year.
Grade: 7
Hours: Full time - fixed term contract - 6 months (flexible working hours considered)
Responsible to: CRM Manager
Direct reports: None
Location: ShelterBox HQ, Truro, Cornwall or Remote (UK only)
Role purpose: ShelterBox is striving to provide outstanding information systems and technology that will maximise our fundraising and operational capability through the implementation of new software and analysis solutions that support both our fundraising objectives and the efficient delivery of aid to our beneficiaries. Having recently gone-live with a new Dynamics CRM platform earlier this year, it is an exciting time to be involved with further developing and refining the solution to meet ShelterBox needs. As part of this process, we require a CRM Administrator to help with data health checks, data management and to work with the wider CRM team supporting Service requests. Reporting to the CRM Manager, the successful candidate will operate within the CRM Team and will contribute effectively to help us develop and improve the CRM during this key phase.
Who are we looking for? We are looking for an enthusiastic individual with good CRM experience in an administrative role, who wants to play an important part in optimising and supporting Dynamics CRM. This is a fixed term role at ShelterBox, and we are seeking a detailed oriented person who has experience of dealing with data health and data cleansing in a CRM. The successful candidate will work closely with the CRM Manager and the CRM Officer to improve the data health monitoring and data management of Dynamics CRM.
Main role and responsibilities Duties will include but not be limited to:
- Working closely with CRM Officer & CRM Manager, executing data cleansing and general Master Data management tasks within Dynamics CRM
- Work with wider fundraising teams to offer assistance with their data cleansing tasks, structures and stewardship
- Maintaining a log of changes made/tracking progress
- Understand, investigate, report and seek to rectify data quality issues
- Developing data import templates (or changes to existing ones) to onboard data sources successfully - in collaboration with CRM Officer
- Champion data quality, highlighting issues when identified and proactively working to resolve them - in collaboration with CRM Officer
- Ensure the CRM fulfils all data collection requirements, ensuring regulatory compliance and adhering to Charity GDPR policy and processes at every stage, and contribute to making necessary changes.
- Support reporting development, ensuring data quality and reporting standards are adhered to
- Provide work cover for CRM Officer as and when required
- Keep within the charity's aims and objectives
- Support users, dealing with requests coming through via the Halo service portal
Any other duties as required which are deemed appropriate to the level and grade of the post.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application as soon as possible.
CRM Administrator in Truro employer: ShelterBox
Contact Detail:
ShelterBox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Administrator in Truro
✨Tip Number 1
Network like a pro! Reach out to people in the CRM field, especially those who work with Dynamics CRM. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with data health checks and management, don’t be shy. Bring it up in conversations or interviews to demonstrate how you can add value to the team.
✨Tip Number 3
Be proactive! If you see a job that fits, apply through our website ASAP. The sooner you get your application in, the better your chances are of landing that interview.
✨Tip Number 4
Prepare for the interview by brushing up on your knowledge of GDPR and data quality standards. Being well-versed in these areas will show you’re serious about the role and ready to hit the ground running.
We think you need these skills to ace CRM Administrator in Truro
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Administrator role. Highlight your relevant experience with Dynamics CRM and data management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at ShelterBox. Keep it engaging and personal.
Showcase Your Attention to Detail: As a CRM Administrator, attention to detail is key. In your application, mention specific examples where you've successfully managed data quality or resolved issues. We love seeing that proactive approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at ShelterBox
✨Know Your CRM Inside Out
Before the interview, make sure you brush up on your knowledge of Dynamics CRM. Familiarise yourself with its features, especially those related to data health and management. Being able to discuss specific functionalities and how they can be optimised will show your enthusiasm and expertise.
✨Showcase Your Data Skills
Prepare examples of your previous experience with data cleansing and management. Think about challenges you've faced and how you resolved them. This will demonstrate your problem-solving skills and your ability to maintain data quality, which is crucial for the role.
✨Understand ShelterBox's Mission
Research ShelterBox and understand their mission and values. Be ready to discuss how your role as a CRM Administrator can support their fundraising objectives and aid delivery. Showing that you align with their goals will make you a more attractive candidate.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the current challenges the CRM team faces or how they measure success in data management. This not only shows your interest but also helps you gauge if the role is the right fit for you.