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- Tasks: Support and optimise our new Dynamics CRM to enhance fundraising and aid delivery.
- Company: Join ShelterBox, a charity dedicated to providing aid and support globally.
- Benefits: Flexible working hours, remote options, and a chance to make a real difference.
- Other info: Exciting opportunity for growth in a dynamic charity environment.
- Why this job: Be part of a mission-driven team improving data management for impactful humanitarian work.
- Qualifications: Experience in CRM administration and a passion for data quality.
The predicted salary is between 40000 - 50000 £ per year.
Grade: 7
Hours: Full time - fixed term contract - 6 months (flexible working hours considered)
Responsible to: CRM Manager
Direct reports: None
Location: ShelterBox HQ, Truro, Cornwall or Remote (UK only)
Role purpose: ShelterBox is striving to provide outstanding information systems and technology that will maximise our fundraising and operational capability through the implementation of new software and analysis solutions that support both our fundraising objectives and the efficient delivery of aid to our beneficiaries. Having recently gone-live with a new Dynamics CRM platform earlier this year, it is an exciting time to be involved with further developing and refining the solution to meet ShelterBox needs. As part of this process, we require a CRM Administrator to help with data health checks, data management and to work with the wider CRM team supporting service requests.
Reporting to the CRM Manager, the successful candidate will operate within the CRM Team and will contribute effectively to help us develop and improve the CRM during this key phase.
Who are we looking for? We are looking for an enthusiastic individual with good CRM experience in an administrative role, who wants to play an important part in optimising and supporting Dynamics CRM. This is a fixed term role at ShelterBox, and we are seeking a detail-oriented person who has experience of dealing with data health and data cleansing in a CRM. The successful candidate will work closely with the CRM Manager and the CRM Officer to improve the data health monitoring and data management of Dynamics CRM.
Main role and responsibilities:
- Working closely with CRM Officer & CRM Manager, executing data cleansing and general Master Data management tasks within Dynamics CRM
- Work with wider fundraising teams to offer assistance with their data cleansing tasks, structures and stewardship
- Maintaining a log of changes made/tracking progress
- Understand, investigate, report and seek to rectify data quality issues
- Developing data import templates (or changes to existing ones) to onboard data sources successfully - in collaboration with CRM Officer
- Champion data quality, highlighting issues when identified and proactively working to resolve them - in collaboration with CRM Officer
- Ensure the CRM fulfils all data collection requirements, ensuring regulatory compliance and adhering to Charity GDPR policy and processes at every stage, and contribute to making necessary changes.
- Support reporting development, ensuring data quality and reporting standards are adhered to
- Provide work cover for CRM Officer as and when required
- Keep within the charity's aims and objectives
- Support users, dealing with requests coming through via the Halo service portal
Any other duties as required which are deemed appropriate to the level and grade of the post.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application as soon as possible.
Locations
CRM Administrator in Cornwall, Truro employer: ShelterBox
Contact Detail:
ShelterBox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Administrator in Cornwall, Truro
✨Tip Number 1
Network like a pro! Reach out to people in the CRM field, especially those who work with Dynamics. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with data health checks and management, be ready to discuss specific examples in interviews. We want to hear how you tackled challenges and improved processes.
✨Tip Number 3
Prepare for the unexpected! Interviews can throw curveballs, so practice answering common questions about CRM systems and data quality. We recommend doing mock interviews with friends or using online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ShelterBox.
We think you need these skills to ace CRM Administrator in Cornwall, Truro
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Administrator role. Highlight your experience with Dynamics CRM and any data management tasks you've tackled. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your enthusiasm for the role and explain why you’re the perfect fit for our team. Don’t forget to mention your experience with data health checks and cleansing.
Showcase Your Attention to Detail: As a CRM Administrator, attention to detail is key. In your application, provide examples of how you've successfully managed data quality issues in the past. We love candidates who can champion data integrity!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ShelterBox
✨Know Your CRM Inside Out
Before the interview, make sure you’re familiar with Dynamics CRM and its functionalities. Brush up on your data management skills and be ready to discuss specific examples of how you've handled data cleansing and health checks in previous roles.
✨Show Your Enthusiasm for Data Quality
Demonstrate your passion for data quality during the interview. Share instances where you’ve championed data integrity and how you proactively resolved data issues. This will show that you understand the importance of data health in a CRM context.
✨Prepare Questions for the Team
Think of insightful questions to ask the CRM Manager and Officer about their current challenges and goals. This not only shows your interest in the role but also helps you gauge how you can contribute effectively to the team.
✨Highlight Your Collaborative Spirit
Since the role involves working closely with various teams, be prepared to discuss your experience in collaboration. Share examples of how you’ve successfully worked with others to achieve common goals, especially in data management or fundraising contexts.