Retention Assistant in Truro

Whichever job you take on at ShelterBox, you will be working towards a world where no family goes without shelter after disaster. Our team are the foundations of ShelterBox. They create a framework in which we are able to transform lives. You would be joining ShelterBox at an exciting time of growth, helping us to continue to maximise both our reach and the impact of our work. Our team is full of positive, people focused individuals with a real passion for our cause. Do you have the skills, personality and ambition to help us write our next chapter?

Grade: 6

Hours: Part-time, 22.5 hours per week (days to be discussed)

Position type: Permanent

Responsible to: Retention Manager

Direct reports: None

Location: Remote (UK based) with occasional travel to our HQ, Truro Cornwall. Or Truro, Cornwall (Hybrid, with working from home)

ROLE PURPOSE

This is an exciting new role in the team which will support the growth of the Retention programme by supporting on the delivery of campaigns and supporter journeys, and helping to optimise the processes, systems and ways-of-working across the team. The successful candidate will join a supportive and vibrant team in our mission to deliver best‑in‑class donor experiences and grow unrestricted income, inspiring UK individuals to become long term supporters of ShelterBox. Reporting to the Retention Manager this post will work closely with the Retention Officer to deliver engaging supporter experiences to our existing individual supporters.

WHO ARE WE LOOKING FOR?

We are looking for a talented, well‑organised individual with an interest in international aid, and who is keen to begin their journey in Individual Giving and develop their fundraising experience. The successful candidate will be practically-minded and methodical with great attention to detail – and ideally have a creative touch. They will be confident bringing their skills to a range of different tasks and projects. They will have excellent communication and numerical skills and be able to manage their varied workload to tight deadlines. This role will suit someone who is keen to learn and is a natural communicator that can create meaningful relationships across the organisation.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Proofing support with appeal and supporter magazine copy and artwork.
• Support with the creation of appeal emails.
• Working with the Retention Officer to create and update campaign reviews.
• Update our appeal ‘marketing book’ with appeal performance data.
• Create engaging thank you letters for our appeals and engagement activities.
• Work alongside the rest of the Retention Team to develop our existing supporter journeys.
• Work with the Retention Officer to update our campaign planning tools throughout the year.
• Work closely with the insight team and the Retention Officer to plan appeal testing strategies and complete appeal evaluations.
• Working alongside the Website team to create appeal page content, including creating relevant CRM coding, ensuring seamless integration with our CRM and reporting systems.
• Help develop fundraising materials by sourcing impactful photos and case studies from our internal asset library.
• Be part of the data checking team, reviewing outgoing data files before they go to our print partners.
• Support the Retention Officer and CRM team with the creation and management of our campaigns on the CRM.
• Assist in the delivery of major disaster appeals.
• Handle administrative tasks such as organising meetings, taking minutes and following up on agreed actions – ensuring that project documents, and plans are kept up to date.
• Ensure that Retention invoice and PO logs are kept up to date.
• Keep up to date with developments in the fundraising sector, particularly in relation to best practice.
• Respond to enquiries from other internal teams.
• Any other duties as deemed necessary to support the Retention team, including some out-of-office working hours during high profile disasters.
• Any other duties as required which are deemed appropriate to the level and grade of the post.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application as soon as possible.

ShelterBox is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected status or any other characteristic protected under applicable law. At ShelterBox we are committed to safeguarding and protection of children and vulnerable people in our work. We will do everything possible to ensure that only those who are suitable to work with children and vulnerable people are recruited to work with us. Successful applicants will also be required to apply for and hold a valid DBS check.