At a Glance
- Tasks: Provide vital welfare benefits advice and support clients in crisis.
- Company: Join Shelter, a passionate organisation fighting for housing rights.
- Benefits: Enjoy 30 days annual leave, enhanced family policies, and more.
- Other info: Be part of a diverse team committed to combating social injustice.
- Why this job: Make a real difference in people's lives and advocate for social justice.
- Qualifications: Experience in welfare benefits advice and strong communication skills required.
The predicted salary is between 32585 - 32585 € per year.
Salary: £32,585 per annum pro rata for part time
Contract: Fixed term Contract until 30th June 2027
Hours: Part time – 28 per week
Location: Blackburn Central Library
Closing date: Wednesday 3rd June 2026 at 11.30pm
Do you have experience of providing welfare benefits advice and advocacy? Then join Shelter as a Welfare Benefits Adviser and you could soon be playing a vital role in helping our clients get the support they need.
About the role
Your role will be to deliver a specialist advice service, supporting clients with a wide range of issues from benefit entitlement checks and supporting with claims, to providing representation at appeal tribunals. You will use legislation and your own experience to complete submissions and manage a varied caseload. Working in partnership with colleagues in the Hub, you will support clients in crisis to maximise their income and secure accommodation.
About you
You will need experience of providing welfare benefits advice and advocacy with the ability to progress to specialist level knowledge. You will be able to carry out casework related interviews, maintain detailed case records and deliver group workshops and presentations. The role will also involve effective communication with all stakeholders, particularly those with lived experience of homelessness and collaborate with people from other teams and organisations.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
How to apply
Please click ‘Apply for Job’. You are required to submit your work history and a supporting statement. The supporting statement should include your responses to the first four points in the ‘About You’ section of the job description of no more than 1000 words in total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses: We prioritise diversity and have an inclusive and open mindset. Any applications submitted without a supporting statement will not be considered. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Welfare Benefits Adviser employer: Shelter
Shelter is an exceptional employer, offering a supportive work culture that prioritises inclusivity and employee well-being. As a Welfare Benefits Adviser in Blackburn, you will benefit from generous annual leave, enhanced family-friendly policies, and opportunities for professional growth while making a meaningful impact in the community by helping clients navigate the complexities of welfare benefits. Join us in our mission to defend the right to a safe home and be part of a team that values diversity and strives for social justice.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Benefits Adviser
✨Tip Number 1
Network like a pro! Reach out to people in the welfare benefits sector, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to welfare benefits advice. Use the STAR method to structure your answers, showcasing your experience and how it aligns with the role at Shelter. Confidence is key!
✨Tip Number 3
Show your passion for the cause! When you get the chance to speak with potential employers, share why you care about housing rights and how your values align with Shelter's mission. Authenticity goes a long way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure your supporting statement highlights your relevant experience and commitment to diversity and inclusion.
We think you need these skills to ace Welfare Benefits Adviser
Some tips for your application 🫡
Get to Know the Role:Before you start writing, take a moment to really understand what the Welfare Benefits Adviser role is all about. Dive into the job description and think about how your experience aligns with the responsibilities and skills they're looking for. This will help you tailor your application to show that you're the perfect fit!
Craft Your Supporting Statement:Your supporting statement is your chance to shine! Make sure to respond to the first four points in the 'About You' section. Use the STAR format (Situation, Task, Action, Result) to structure your examples. This way, we can see exactly how you've tackled challenges in the past and how you can bring that experience to Shelter.
Showcase Your Passion:We love seeing candidates who are genuinely passionate about making a difference. In your application, don’t just list your qualifications; share why you care about welfare benefits and helping those in need. Let your enthusiasm for the role and our mission come through in your writing!
Apply Through Our Website:Remember, the best way to apply is through our website! It’s super easy and ensures your application goes directly to us. Plus, it gives you a chance to double-check everything before hitting send. Don’t forget to proofread your application for any typos or errors – we want to see your best work!
How to prepare for a job interview at Shelter
✨Know Your Stuff
Make sure you brush up on welfare benefits legislation and common issues clients face. Being able to discuss specific cases or examples from your experience will show that you’re not just knowledgeable but also passionate about helping others.
✨Practice the STAR Method
When preparing for your interview, think of situations where you've provided welfare benefits advice. Use the STAR (Situation, Task, Action, Result) method to structure your responses. This will help you clearly demonstrate your skills and experiences in a way that’s easy for the interviewer to follow.
✨Show Your Empathy
Since this role involves working with vulnerable clients, it’s crucial to convey your understanding and empathy during the interview. Share examples of how you’ve supported individuals in crisis and how you approach sensitive topics with care and respect.
✨Engage with the Mission
Familiarise yourself with Shelter's mission and values. Be ready to discuss why you want to work there and how you align with their commitment to social justice and inclusivity. Showing that you’re genuinely invested in their cause can set you apart from other candidates.
