At a Glance
- Tasks: Empower individuals with lived experience to shape housing services and share their stories.
- Company: Join Shelter, a leading organisation fighting for housing rights.
- Benefits: Enjoy 30 days annual leave, flexible hours, and various employee perks.
- Other info: Be part of a dedicated team working towards systemic change in Norfolk.
- Why this job: Make a real difference in the lives of those affected by homelessness.
- Qualifications: Experience in facilitating groups and a passion for social justice.
The predicted salary is between 32585 - 32585 € per year.
Salary: Grade 3 - 32,585 per annum pro rata for part time
Location: Norwich
Hours: Part time 21 per week - flexible working pattern
Contract: Fixed term until 31st March 2030 - subject to possible contract extension
Interviews: Week commencing 8th June 2026
Closing date: Wednesday 27th May 2026 at 11:30pm
Do you have an understanding of how lived experience of bad housing or homelessness can impact people, plus a real desire and proven ability to help them share their feedback, stories and experiences, so that we can better help them in the future? Then join Shelter as a Lived Experience Coordinator and you could soon be playing a vital role within our Norfolk Hub.
About the role
Everything you do will have the aim of ensuring that people with lived experience have their say over the help they receive and have the opportunity to shape housing and homelessness services. You will plan and deliver a variety of involvement activities around Norfolk, working closely with the Shelter team and wider partners as part of the Norfolk Homelessness Solutions Forum. This will include recruiting, training and inducting people to be part of lived experience activities, supporting Shelter colleagues to put people with lived experience at the heart of their work. You will ensure that there are regular opportunities for feedback and that any wellbeing and safeguarding concerns are managed in line with Shelter's processes.
About you
You will need experience of facilitating involvement groups and other activities to support and involve people with lived experience in Shelter's work. You have a strong understanding of how lived experience of housing issues can impact a person and so ensure a safe and inclusive space where everybody can contribute. The ability to plan and co-ordinate involvement activities with local teams, with several activities running at once is important as well. You will have a flair for developing successful relationships with colleagues across an organisation, as well as external local organisations and partners. Also, you have some experience of presenting information verbally and in writing and IT literacy including case management systems and Microsoft Office.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the project
The aim of the Norfolk Homelessness Solution Forum is to bring about system change for homelessness support in Norfolk, by ensuring that the people's views are transferred into policies and practices that truly support and serve the community. The Forum helps with the sharing of best practice, identifying service gaps and developing strategy to reduce homelessness and rough sleeping.
About the Team
We have been providing housing advice to the people of Norfolk for almost 30 years, with specialisms in housing legal advice and advocacy. Our team work out of our Community Hub in Norwich and across Norfolk in community settings. We work in partnership with other local services to address interconnected issues which may impact on our clients' ability to keep a home. This also includes advice for residents of Kings Lynn in partnership with Broadland Housing and Norfolk Citizens Advice. We also deliver housing rights awareness sessions to empower local communities to take action on housing issues.
How to Apply
Please click Apply for Job on the advert. You are required to submit a behaviour-based application with responses to the five points in the About you section of the job description of no more than 350 words each. These will be labelled as Knowledge, Skills and Experience on the application form. Please provide specific examples following the STAR format.
You will also be asked to demonstrate how you meet the behaviours below:
- We prioritise diversity and have an inclusive and open mindset
- We create change and align behind our strategy
About Shelter
Home is a human right. It's our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Lived Experience Coordinator - Norfolk Homelessness Solutions Forum in Thorpe Hamlet employer: Shelter
Shelter is an exceptional employer, offering a supportive and inclusive work culture that prioritises the voices of those with lived experience in shaping housing services. With flexible working hours, generous benefits including 30 days of annual leave, and a commitment to employee growth, you will have the opportunity to make a meaningful impact in the community while developing your skills in a collaborative environment in Norwich.
StudySmarter Expert Advice🤫
We think this is how you could land Lived Experience Coordinator - Norfolk Homelessness Solutions Forum in Thorpe Hamlet
✨Tip Number 1
Get to know the organisation inside out! Research Shelter's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to homelessness solutions. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice your storytelling skills. Since this role involves sharing lived experiences, be ready to articulate your own stories or those of others in a compelling way. Use the STAR method to structure your responses during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to tackle homelessness.
We think you need these skills to ace Lived Experience Coordinator - Norfolk Homelessness Solutions Forum in Thorpe Hamlet
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you really understand the role and what it entails. Dive into the job description and think about how your experiences align with the responsibilities. This will help you tailor your application to show us why you're the perfect fit!
Use the STAR Method:When answering the behaviour-based questions, remember to use the STAR method (Situation, Task, Action, Result). This helps us see your thought process and how you've tackled challenges in the past. It’s a great way to showcase your skills and experiences clearly!
Be Yourself:We want to hear your unique voice! Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and your understanding of homelessness issues. Authenticity goes a long way in making your application stand out.
Apply Through Our Website:Make sure to apply through our website for a smooth application process. Follow the instructions carefully, and double-check your work before hitting submit. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Shelter
✨Understand the Role
Before your interview, make sure you thoroughly understand the role of a Lived Experience Coordinator. Familiarise yourself with how lived experiences shape housing services and be ready to discuss specific examples of how you've facilitated involvement groups or activities in the past.
✨Showcase Your Empathy
This role is all about understanding and supporting those with lived experiences of homelessness. Be prepared to share personal stories or experiences that highlight your empathy and ability to create safe, inclusive spaces for feedback and discussion.
✨Prepare for Behavioural Questions
Since the application requires behaviour-based responses, practice using the STAR method (Situation, Task, Action, Result) to structure your answers. Think of specific instances where you've successfully engaged with diverse groups or managed multiple activities simultaneously.
✨Align with Shelter's Values
Research Shelter’s mission and values, especially their commitment to diversity and social justice. Be ready to discuss how your personal values align with theirs and how you can contribute to their goal of creating change in the homelessness sector.
