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- Tasks: Help people understand and enforce their housing rights through our emergency helpline.
- Company: Join Shelter, a leading organization fighting for safe housing for all.
- Benefits: Enjoy 30 days of annual leave, childcare vouchers, and interest-free travel loans.
- Why this job: Make a real impact in people's lives while gaining valuable skills and training.
- Qualifications: No prior experience needed; just bring your passion for helping others.
- Other info: Work in a supportive team environment with flexible shifts and full training provided.
The predicted salary is between 28800 - 43200 £ per year.
Would you like to help people understand and enforce their housing rights? We are looking for four new people to join Shelter’s emergency helpline as Telephone and Online Advice Services Advisers.
You won’t need previous housing advice experience as Shelter will provide full training and support to develop your knowledge and skills.
About the roleOur Emergency Helpline provides legal advice and assistance to members of the public who are facing a housing or homelessness crisis. This is a high-pressure environment and you will need to be able to respond immediately and effectively to the situations you are presented with. Clients will typically be experiencing a housing emergency and some will be vulnerable or extremely distressed.
You will need to use your initiative to help resolve your clients’ issues such as liaising with third parties, local authorities and reviewing legal documentation.
The Helpline is open Monday to Friday 8am – 6pm and Advisers work a six-week shift rota.
BenefitsWe offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.
About the teamShelter’s telephone and online advice services are crucial in our fight to defend the right to a safe home, encompassing our emergency Helpline, a remote casework service and expert advice services for professionals. Known internally as TOAS, we are the largest service in Shelter and the client data we capture is used to inform and support the organisation’s strategy as well as providing information for media, policy and research, so you will play a key role in fighting the housing emergency.
Telephone and Online Advice Services Advisers employer: Shelter
Contact Detail:
Shelter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone and Online Advice Services Advisers
✨Tip Number 1
Familiarize yourself with common housing issues and rights. Understanding the basics of housing law will help you feel more confident during the interview and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Role-playing scenarios where you have to provide advice can help you prepare for the fast-paced environment of the helpline.
✨Tip Number 3
Showcase your ability to work collaboratively. Highlight any past experiences where you've successfully worked as part of a team, as this is crucial in a supportive environment like Shelter.
✨Tip Number 4
Research Shelter’s mission and values thoroughly. Being able to articulate how your personal values align with those of Shelter will make a strong impression during your discussions.
We think you need these skills to ace Telephone and Online Advice Services Advisers
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Telephone and Online Advice Services Advisers position. Understand the responsibilities, the high-pressure environment, and the skills required to effectively support clients in housing emergencies.
Highlight Relevant Skills: Even if you don't have previous housing advice experience, emphasize transferable skills such as communication, problem-solving, and empathy. Showcase any experience where you've had to handle stressful situations or provide support to vulnerable individuals.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of housing rights. Mention why you want to work with Shelter and how you can contribute to their mission of defending the right to a safe home.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a role that involves legal advice and client interaction.
How to prepare for a job interview at Shelter
✨Understand the Role
Make sure you have a clear understanding of what it means to be a Telephone and Online Advice Services Adviser. Familiarize yourself with the types of housing issues clients may face and think about how you would respond to these situations.
✨Show Empathy and Communication Skills
Since you'll be dealing with vulnerable clients, it's crucial to demonstrate your ability to communicate effectively and empathetically. Prepare examples from your past experiences where you've successfully helped someone in distress.
✨Prepare for High-Pressure Scenarios
The role involves working in a high-pressure environment. Think about how you handle stress and pressure, and be ready to discuss specific strategies or techniques you use to stay calm and focused during challenging situations.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your interest in the role and the organization. Inquire about the training process, team dynamics, or how success is measured in this position.
