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- Tasks: Lead a passionate team to deliver vital housing services and support in your community.
- Company: Join Shelter, a dedicated organisation fighting for the right to a safe home.
- Benefits: Enjoy 30 days annual leave, family-friendly policies, and a range of employee perks.
- Why this job: Make a real difference in tackling the housing emergency and empower those in need.
- Qualifications: Experience in staff management, housing law knowledge, and IT proficiency required.
- Other info: Be part of a diverse team committed to systemic change and social justice.
The predicted salary is between 38724 - 38724 £ per year.
Location: Newcastle
Salary: Grade 5 - £38,724 per annum
Hours: Full time – 35 per week
Contract: Permanent
Closing date: Monday 4th May 2026 at 11.30 pm
Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as a Team Leader and you could soon be making a real difference to people affected by the housing emergency.
About the role
Your role will be essential to the day-to-day management of the Hub and in particular, the delivery of front-line services, contracts and projects. We will rely on you to lead and support the staff and volunteer team that delivers specialist advocacy, empowerment, advice and systems change within the local community. You will support the Hub’s Strategic Lead and management team to deliver our strategy locally, plan and supervise casework, monitor the effectiveness of our services as well as promoting them. You will ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home.
About you
You will need experience of staff and service management, including casework support, risk management, supervision and safeguarding. A good understanding of housing law is essential, along with demonstrable experience of working in the advice and/or support sectors and working with external agencies. You must also be proficient in the use of a range of IT tools including case management systems and Microsoft applications.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
Shelter North East has been based in Newcastle, covering advice across 12 Local Authorities, for over 25 years and is made up of teams delivering housing advice and support, administration, legal casework and DIY Skills. We also have colleagues covering Community Fundraising and Organising, Client Involvement and Business Development. One of our main focuses is systemic change, which we achieve through offering direct advice to clients, as well as training to partners and volunteers to build capacity across the housing sector. We aim to positively influence procedural and policy changes that will improve the experience and outcomes for all those with housing needs in the North East.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
If you would like to discuss the role please contact Tracy Guy, Strategic Lead for the North East by email tracyguy@shelter.org.uk
How to apply
Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format:
- Experience of day-to-day staff and service management, including casework support safeguarding and supervision
- Experience and knowledge of the relevant area of housing provision required for the local context
- Experience of working in a multi-disciplinary context with partners, community groups and other agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Team Leader - Housing employer: Shelter
Contact Detail:
Shelter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Housing
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Shelter and its values. This will help you tailor your responses and show that you're genuinely interested in making a difference in the housing sector.
✨Tip Number 2
Practice your STAR technique! When preparing for your interview, think of specific examples from your past experience that demonstrate your skills in staff management and casework support. This will help you articulate your qualifications clearly and effectively.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of Shelter on LinkedIn. They can provide valuable insights about the role and the team, plus it shows your enthusiasm for joining their mission.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your professionalism.
We think you need these skills to ace Team Leader - Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your experience in staff and service management, especially in housing or related sectors. We want to see how your skills align with what we’re looking for!
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Use the STAR format to showcase your relevant experiences. Be specific about your achievements in casework support and supervision, as this will help us understand your impact.
Showcase Your Knowledge of Housing Law: Since a good understanding of housing law is essential, make sure to mention any relevant qualifications or experiences. We’re keen to see how you can apply this knowledge in a practical setting to help those in need.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application. Plus, it shows you’re serious about joining our mission to tackle the housing emergency.
How to prepare for a job interview at Shelter
✨Know Your Stuff
Make sure you brush up on housing law and the specific challenges faced in the Newcastle area. Familiarise yourself with Shelter's mission and values, as well as their approach to systemic change. This will show that you're not just interested in the role, but also passionate about making a difference.
✨STAR Method is Your Best Friend
When preparing your supporting statement, use the STAR method (Situation, Task, Action, Result) to structure your examples. This will help you clearly demonstrate your experience in staff management, casework support, and working with external agencies, making it easier for the interviewers to see your fit for the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to inspire and support your team. Think of specific instances where you've successfully led a team or project, highlighting your ability to motivate others and manage challenges. Be ready to discuss how you would apply these skills at Shelter.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team's current projects, the challenges they face, or how they measure success. It shows you're engaged and genuinely interested in the role and the organisation.