Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact, providing vital information and support to our community.
- Company: Join Shelter, a passionate organisation fighting for housing rights.
- Benefits: Enjoy 30 days annual leave, family-friendly policies, and more!
- Other info: Join a supportive team dedicated to social justice and inclusivity.
- Why this job: Make a real difference in tackling the housing emergency while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 19500 - 27500 £ per year.
Overview
Do you have experience of working in customer service and a strong interest in housing issues? Then join Shelter as a Supporter Helpdesk Officer and you could soon be playing a key role in standing up to the housing emergency.
Responsibilities
- You will be the first point of contact for the organisation, supporters, potential supporters and people seeking information about Shelter\’s work.
- You will provide information on our work and housing/homelessness to supporters and members of the public, act on supporter requests and take part in fundraising administration.
- Maintaining accurate supporter records, liaising with other departments when necessary and handle any complaints about services and fundraising activity will also be key parts of the role.
- With excellent communication and administration skills, gained working in a customer service environment, including handling complaints, you will have experience of reviewing, updating and relaying information from various databases.
- Proficiency using Microsoft Office applications such as Word, Excel, email and the internet and a strong attention to detail and accuracy are also required.
- An understanding of how the Helpdesk service impacts on the Shelter brand will also be important as well as having resilience dealing with enquiries that may be difficult in nature.
About the Team
Following the appointment of this role, the Supporter Helpdesk will be made up of five people, a Team Leader and four part time Officers. We are based in Sheffield along with Shelter\’s national housing advice helpline. While the team doesn\’t provide housing advice we respond to a wide variety of enquiries about Shelter and its work including sign posting to our service where needed.
About Shelter
Home is a human right. It\’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Benefits
- 30 days of annual leave
- Enhanced family friendly policies
- Pension and interest free travel loans
- Tenancy deposit loan
- Payroll giving
- Cycle to work scheme
- Employee assistance programme
#J-18808-Ljbffr
Supporter Helpdesk Officer - Sheffield Grade 1.2 - £24,570 per annum pro rata Supporter Helpdes[...] employer: Shelter
Contact Detail:
Shelter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Helpdesk Officer - Sheffield Grade 1.2 - £24,570 per annum pro rata Supporter Helpdes[...]
✨Tip Number 1
Get to know the company! Research Shelter's mission and values so you can show your passion for their cause during interviews. This will help you connect with the team and demonstrate that you're not just another candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with supporters and the public, role-play common scenarios you might face on the Helpdesk. This will boost your confidence and prepare you for those tricky enquiries.
✨Tip Number 3
Network like a pro! Reach out to current or former Shelter employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows your initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Shelter team and making a difference.
We think you need these skills to ace Supporter Helpdesk Officer - Sheffield Grade 1.2 - £24,570 per annum pro rata Supporter Helpdes[...]
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience and interest in housing issues. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant experiences!
Show Off Your Communication Skills: Since you'll be the first point of contact for supporters and the public, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would interact with others in the role.
Highlight Your Attention to Detail: Accuracy is key in this role, so make sure to emphasise your attention to detail. Whether it’s about maintaining records or handling complaints, we want to know how you ensure everything is spot on in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Shelter
✨Know Your Stuff
Make sure you understand Shelter's mission and the housing issues they tackle. Familiarise yourself with their work and be ready to discuss how your experience in customer service can contribute to their goals.
✨Showcase Your Skills
Highlight your communication and administration skills during the interview. Be prepared to give examples of how you've handled complaints or difficult situations in the past, as this role will require resilience and a calm approach.
✨Be Detail-Oriented
Since maintaining accurate supporter records is crucial, demonstrate your attention to detail. You might want to mention any experience you have with databases or Microsoft Office applications, especially Excel, to show you're up for the task.
✨Emphasise Team Spirit
This role is part of a small team, so it's important to convey that you can work well with others. Share examples of how you've collaborated in previous roles and how you can contribute positively to the team dynamic at Shelter.