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- Tasks: Be the first point of contact, providing info on housing and supporting fundraising efforts.
- Company: Join Shelter, a leading organisation tackling the housing emergency.
- Benefits: Enjoy 30 days holiday, flexible working, and a competitive salary.
- Other info: Part-time role with a fixed schedule, perfect for balancing studies.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26227 - 26227 £ per year.
Salary: Grade 1.2 - 26,227.50 per annum pro rata + excellent benefits including 30 days holiday and flexible working.
Location: Sheffield - hybrid.
Part time: 14 hours working Wednesday and Friday from 8.45 am to 4:30 pm. Please note this working pattern is not negotiable owing to the needs of the service.
Contract: Permanent.
Do you have experience of working in customer service and a strong interest in housing issues? Then join Shelter as a Supporter Helpdesk Officer and you could soon be playing a key role in standing up to the housing emergency.
About the role:
- You will be the first point of contact for the organisation, supporters, potential supporters and people seeking information about Shelter's work.
- You will provide information on our work and housing/homelessness to supporters and members of the public.
- Act on supporter requests and take part in fundraising administration.
- Maintaining accurate supporter records, liaising with other departments when necessary and handling any complaints about services and fundraising activity will also be key parts of the role.
About you:
With excellent communication and administration skills, gained working in a customer service environment.
Supporter Helpdesk Officer employer: Shelter
Contact Detail:
Shelter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Helpdesk Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Shelter or similar organisations. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching common questions for customer service roles. Think about your past experiences and how they relate to the Supporter Helpdesk Officer position. We want you to shine!
✨Tip Number 3
Show your passion for housing issues during your conversations. Share any relevant experiences or insights that demonstrate your commitment to making a difference. It’s all about connecting with the mission!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Shelter.
We think you need these skills to ace Supporter Helpdesk Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service and your interest in housing issues. We want to see how your skills align with the role of Supporter Helpdesk Officer!
Showcase Your Communication Skills: Since you'll be the first point of contact for supporters and the public, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: Don’t forget to mention any previous roles or experiences that relate to customer service or administration. We love seeing how your background can contribute to our mission at Shelter!
Apply Through Our Website: For a smooth application process, make sure to apply through our website. It’s the best way for us to receive your application and keep everything organised!
How to prepare for a job interview at Shelter
✨Know Your Stuff
Make sure you brush up on Shelter's mission and the key issues surrounding housing and homelessness. Familiarise yourself with their work and be ready to discuss how your experience in customer service can contribute to their goals.
✨Showcase Your Communication Skills
As a Supporter Helpdesk Officer, you'll need to communicate effectively with supporters and the public. Prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your ability to listen and respond appropriately.
✨Demonstrate Your Organisational Skills
This role involves maintaining accurate records and managing supporter requests. Be ready to talk about your experience with administration and how you keep things organised, especially in a busy environment. Mention any tools or systems you’ve used to stay on top of tasks.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to ask about the team dynamics, the challenges they face in fundraising, or how they measure success in this position.