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- Tasks: Lead a team and manage creative merchandising in our Ilkley shop.
- Company: Join Shelter, a charity fighting for the right to a safe home for everyone.
- Benefits: Enjoy a competitive salary, full-time hours, and the chance to make a real impact.
- Why this job: Be at the heart of your community while empowering others and driving change.
- Qualifications: Experience in team management and excellent customer service is essential.
- Other info: We prioritise diversity and inclusivity; join us in our mission against housing injustice.
The predicted salary is between 19700 - 29200 £ per year.
Salary: £24,713.78 per annum
Location: Shelter shop, Ilkley
Contract: Permanent
Hours: Full time 37.5 hours
Closing date: Wednesday the 7th May at 11:30pm.
This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager.
We’re looking for confident and influential people who want to be at the heart of their local community looking for an opportunity to have control of creative merchandising within managing a Shelter shop. Do you have experience of managing a team whilst also empowering and motivating individuals? If so, then this could be the role for you at our Ilkley shop.
About you
- You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.
- Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position.
- You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause.
- You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Shop Manager - Ilkley employer: Shelter
Contact Detail:
Shelter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager - Ilkley
✨Tip Number 1
Familiarise yourself with Shelter's mission and values. Understanding their commitment to social justice and community engagement will help you align your responses during interviews, showcasing your passion for their cause.
✨Tip Number 2
Prepare specific examples of how you've successfully managed and motivated a team in the past. Use the STAR method to structure your stories, focusing on the situation, task, action, and result to clearly demonstrate your leadership skills.
✨Tip Number 3
Engage with the local community before your interview. Attend local events or visit the shop to understand the customer base better. This will not only give you insights but also show your genuine interest in the role and the community.
✨Tip Number 4
Highlight your experience in creative merchandising. Think of innovative ideas that could attract customers to the shop and be ready to discuss these during your interview, demonstrating your proactive approach to increasing sales.
We think you need these skills to ace Shop Manager - Ilkley
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Community Shop Manager position. This will help you tailor your application to highlight relevant experiences.
Use the STAR Format: When writing your supporting statement, use the STAR (Situation, Task, Action, Result) format to provide specific examples of how you've managed and motivated a team in the past. This structured approach will make your achievements clear and impactful.
Highlight Diversity and Inclusion: Since Shelter prioritises diversity and inclusivity, ensure that your application reflects your commitment to these values. Share experiences where you've successfully worked with diverse teams or contributed to an inclusive environment.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting statement for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Shelter
✨Showcase Your Team Management Skills
Be prepared to discuss specific examples of how you've successfully managed and motivated a team in the past. Use the STAR format to structure your responses, highlighting your leadership style and the positive outcomes achieved.
✨Demonstrate Community Engagement
Think about ways you've engaged with local communities in previous roles. Be ready to share how you can leverage these experiences to enhance the shop's contribution to Shelter's cause and attract more customers.
✨Highlight Your Customer Service Experience
Since excellent customer service is crucial for this role, prepare to provide examples of how you've delivered outstanding service in face-to-face situations. Discuss any challenges you faced and how you overcame them.
✨Emphasise Diversity and Inclusion
Shelter values diversity, so be sure to express your commitment to creating an inclusive environment. Share experiences where you've supported diverse teams or initiatives that promote inclusivity in the workplace.
