At a Glance
- Tasks: Lead a community shop, manage merchandising, and provide excellent customer service.
- Company: Join Shelter, a passionate organisation fighting for the right to a safe home.
- Benefits: Be part of a meaningful cause while developing your leadership skills.
- Other info: Inclusive workplace committed to social justice and personal growth.
- Why this job: Make a real difference in your community and support a vital mission.
- Qualifications: Experience in team management and customer service is essential.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for confident and influential people who want to be at the heart of their local community and want an opportunity to have control of creative merchandising within managing a Shelter shop. You will need to be an active team player and be able to demonstrate how you have managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role. You will need to have good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position. You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shop's contribution to help further Shelter's cause. You will develop your own and your team's interests in merchandising the shop, attracting customers and continually develop yours and your team's knowledge of Shelter, who we are and what we do.
Responsibilities
- Lead and manage a Shelter shop, with responsibility for merchandising, customer service and team management.
- Recruit, develop and motivate a diverse team; support progression and provide onboarding and coaching.
- Engage with the local community to identify opportunities to increase the shop's contribution to Shelter's mission.
- Develop and maintain knowledge of Shelter, its work and brand to inform shop activities.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything, we need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shop Manager employer: Shelter
Shelter is an exceptional employer that places a strong emphasis on community engagement and personal development. As a Community Shop Manager, you will not only lead a dedicated team but also play a vital role in advocating for housing rights, all within a supportive and inclusive work culture. With opportunities for professional growth and a commitment to social justice, working at Shelter allows you to make a meaningful impact while developing your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Get to know the community! Before your interview, spend some time exploring the local area and understanding its needs. This will help you connect with the role and show that you're genuinely interested in making a difference.
✨Tip Number 2
Show off your team management skills! Be ready to share specific examples of how you've motivated and developed teams in the past. We want to hear about your successes and how you can bring that energy to our shop.
✨Tip Number 3
Brush up on your customer service game! Think of ways you've gone above and beyond for customers before. This is key for us, as we want someone who can create a welcoming atmosphere in the shop.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission at Shelter. Let’s make a difference together!
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let us see your enthusiasm for being part of the local community. Share examples of how you've engaged with people in previous roles and how you plan to bring that energy to our Shelter shop.
Highlight Team Management Skills:We want to know about your experience in managing and motivating a team. Be specific about how you've supported team members in the past and how you can apply those skills to develop a diverse team at Shelter.
Demonstrate Customer Service Excellence:Your application should reflect your commitment to providing top-notch customer service. Include anecdotes that showcase your ability to connect with customers and create a welcoming environment in the shop.
Research and Reflect on Shelter's Mission:Take some time to understand Shelter's mission and values. In your application, mention how your personal values align with ours and how you can contribute to our cause through your role as Community Shop Manager.
How to prepare for a job interview at Shelter
✨Know Your Community
Before the interview, take some time to research the local community and its needs. Think about how you can engage with them and what opportunities you could identify to increase the shop's contribution to Shelter's mission. This will show your potential employer that you're proactive and genuinely interested in making a difference.
✨Showcase Team Management Skills
Prepare specific examples of how you've successfully managed and motivated a team in the past. Highlight any creative merchandising strategies you've implemented and how they positively impacted sales or customer engagement. This will demonstrate your leadership abilities and your understanding of the role.
✨Understand Shelter's Mission
Familiarise yourself with Shelter's work and values. Be ready to discuss how your personal values align with theirs and how you can contribute to their cause. Showing that you’re passionate about their mission will set you apart from other candidates.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the shop's current challenges, team dynamics, or future goals. Asking thoughtful questions not only shows your interest but also helps you gauge if this is the right fit for you.
