At a Glance
- Tasks: Provide essential admin support and assist with customer inquiries in a dynamic office environment.
- Company: Join Shelter, a passionate organisation fighting for housing rights and social justice.
- Benefits: Enjoy 30 days annual leave, flexible working, and various employee perks.
- Other info: Be part of a diverse team committed to combating social injustice and promoting inclusivity.
- Why this job: Make a real difference in the community while developing your skills in a supportive team.
- Qualifications: Experience in office administration and customer service, with strong Microsoft Office skills.
The predicted salary is between 21000 - 28000 £ per year.
Service Administrator
Salary: £27,212 per annum
Contract: Fixed term until 31 March 2027
Full time: 35 hours per week
Location: Norwich
Closing date: Monday 27th July 2026 at 11.30 pm
Overview
We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency.
Responsibilities
- Provide administrative support functions, including designing and developing office systems and processes.
- Input, extract, and analyse data; review processes and introduce new ways of working where needed.
- Assist with finance administration tasks.
- Serve as the first point of contact for in‑person and telephone callers, taking client details, providing information, and directing enquiries to the appropriate advisers.
- Support the front‑line team with case administration and assist Hub management with ad‑hoc projects.
- Ensure office equipment is properly maintained.
Qualifications
- Proven office administration and customer service experience.
- Proficiency with Microsoft Office, including Excel, Word, PowerPoint and Outlook.
- Strong data handling skills: input, extraction, analysis, and reporting.
- Demonstrated ability to review and improve processes.
- Passion for social justice and the ability to thrive in a fast‑paced, busy office environment.
- Flexible, tenacious approach with a willingness to learn new skills.
Benefits
- 30 days of annual leave.
- Enhanced family‑friendly policies.
- Pension scheme.
- Interest‑free travel loans.
- Tenancy deposit loan.
- Payroll giving scheme.
- Cycle‑to‑work scheme.
- Employee assistance programme.
About the Team
In Norfolk, we have provided housing advice for over 25 years, with offices in Norwich and Kings Lynn as well as Court Desks in Norwich, Kings Lynn and Great Yarmouth County Courts. We work within communities to understand and respond to housing issues, partnering to deliver our priorities: supporting people with additional needs, combating discrimination and disrepair in the private rented sector, and ensuring fair access to and delivery of social housing throughout Norfolk.
Safeguarding Statement
Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All staff are expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Equal Opportunity
Shelter welcomes you on our journey to becoming truly anti‑racist. We are committed to inclusivity, equity and transparency in all our people decisions. We do not accept unsolicited CVs or fees from external recruitment agencies.
Service Administrator in Norwich employer: Shelter
SHELTER is an exceptional employer that prioritises a positive workplace culture and employee well-being, making it an ideal place for HR professionals to thrive. With a focus on meaningful change initiatives and strong support from senior leadership, employees are encouraged to grow and develop their skills in a collaborative environment. The competitive salary and generous benefits further enhance the appeal of joining this dedicated team in the United Kingdom.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Norwich
✨Tip Number 1
Get to know the company! Research Shelter and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Administrator, you'll be the first point of contact for clients. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. This can give you insider knowledge about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining us at Shelter and making a difference in the community.
We think you need these skills to ace Service Administrator in Norwich
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, give the job description a good read. It’s packed with clues about what we’re looking for, so make sure you understand the role and how your experience fits in.
Use the STAR Method:When crafting your supporting statement, remember to use the STAR method (Situation, Task, Action, Result). This helps us see your thought process and how you tackle challenges, making your application stand out.
Tailor Your CV and Statement:Don’t just send a generic CV! Tailor your CV and supporting statement to highlight your relevant skills and experiences that match the role. Show us why you’re the perfect fit for our team!
Apply Through Our Website:Make sure to apply through our website by clicking ‘Apply for Job’. It’s the easiest way for us to receive your application, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Shelter
✨Know Your Stuff
Make sure you understand the role of a Service Administrator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like data input and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Your Examples
Use the STAR method (Situation, Task, Action, Result) to prepare specific examples from your past experiences that demonstrate your skills in office administration and customer service. Think about times when you improved processes or handled difficult situations, as these will resonate well with the interviewers.
✨Show Your Passion for Social Justice
Since this role is tied to addressing housing issues, be ready to discuss your passion for social justice. Share any relevant experiences or insights that highlight your commitment to making a difference in the community, as this aligns with the company's mission.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the challenges they face, or their approach to flexible working. This shows that you’re engaged and serious about the role, plus it gives you a chance to see if the company culture fits you.
