At a Glance
- Tasks: Lead projects to tackle homelessness and enhance community collaboration in Norfolk.
- Company: Join Shelter, a passionate organisation fighting for housing rights.
- Benefits: Enjoy 30 days annual leave, flexible hours, and great family-friendly policies.
- Other info: Be part of a diverse team dedicated to social justice and community support.
- Why this job: Make a real difference in people's lives while developing your project management skills.
- Qualifications: Experience in project management and excellent communication skills required.
Read the overview of this opportunity to understand what skills, including relevant soft skills and software package proficiencies, are required.
Salary: Grade 5 - £38,724 per annum, pro rata for part time and excellent benefits
Hours: 21 per week - flexible working pattern
Contract: Fixed term until 31st March 2030 - subject to possible contract extension
Closing date: Wednesday 27th May 2026 at 11.30pm
We are looking for someone with a proven record of developing collaboration and coproduction across services for people experiencing housing or homelessness issues to join us as a Project Coordinator. The role will oversee the development of Shelter’s participation in the Norfolk Homelessness Solution Forum.
About this role
Your role as Project Coordinator will further develop collaboration and coproduction across organisations who are members of the Norfolk Homelessness Solutions Forum. Specifically, this will involve project management for delivering the Forum’s objectives, overseeing the project communications plan and establishing and leading delivery working groups. You will oversee and support the work of the Norfolk Homelessness Solution Forum’s Lived Experience Coordinator, act as an adviser on good practice for partners and ensure that co-production, collaboration and a person-centred focus is at the heart of everything you do.
About you
You will have experience of managing complex projects, including using a range of Project Management techniques and influencing system change using an evidence base. An outstanding and adaptable communicator, you will have experience of chairing meetings, delivering presentations and working in a multi-disciplinary context with external stakeholders. Your understanding and empathy for the people worst impacted by the housing emergency means you will be able to motivate partner organisations, championing the work of Shelter and the Forum within Norfolk.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family-friendly policies, pension and interest-free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the project
The aim of the Norfolk Homelessness Solution Forum is to bring about system change for homelessness support in Norfolk, by ensuring that people’s views are transferred into policies and practices that truly support and serve the community. The Forum helps with the sharing of best practice, identifying service gaps and developing strategy to reduce homelessness and rough sleeping.
About the Team
We have been providing housing advice to the people of Norfolk for almost 30 years, with specialisms in housing legal advice and advocacy. Our team works out of our Community Hub in Norwich and across Norfolk in community settings. We work in partnership with other local services to address interconnected issues which may impact on our clients’ ability to keep a home. This also includes advice for residents of Kings Lynn in partnership with Broadland Housing and Norfolk Citizens Advice. We also deliver housing rights awareness sessions to empower local communities to take action on housing issues.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to apply
Please click ‘Apply for Job’ on the advert. You are required to submit a behaviour-based application with responses to the first five points in the ‘About you’ section of the job description of no more than 350 words per point. Please provide specific examples following the STAR format:
Through your responses, please demonstrate how you meet the behaviours below:
- We prioritise diversity and have an inclusive and open mindset
- We create change and align behind our strategy
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Project Coordinator employer: Shelter
Shelter is an exceptional employer dedicated to making a meaningful impact in the community, particularly through the Norfolk Homelessness Solution Forum. With a strong focus on collaboration and co-production, employees benefit from a supportive work culture that prioritises inclusivity and personal growth, alongside generous benefits such as 30 days of annual leave and flexible working patterns. Joining Shelter means being part of a passionate team committed to defending the right to a safe home and driving systemic change in housing support.
StudySmarter Expert Advice🤫
We think this is how you could land Project Coordinator
✨Tip Number 1
Get to know the organisation inside out! Research Shelter's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions related to project management and collaboration. Use the STAR method to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Project Coordinator
Some tips for your application 🫡
Understand the Job Description:Before you start writing, take a good look at the job description. Make sure you understand what skills and experiences they’re looking for, especially around collaboration and project management. This will help you tailor your application to show how you fit the bill.
Use the STAR Method:When responding to the behaviour-based questions, use the STAR method (Situation, Task, Action, Result). This helps you structure your answers clearly and shows us how you’ve tackled challenges in the past. Remember, specific examples are key!
Keep It Concise:You’ve got a word limit of 350 words per point, so make every word count! Be clear and to the point, focusing on your achievements and how they relate to the role. We want to see your impact without wading through fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Shelter
✨Know Your Project Management Techniques
Make sure you brush up on various project management techniques before the interview. Be ready to discuss how you've applied these methods in past projects, especially in complex situations. This will show your potential employer that you have the skills needed to manage the Norfolk Homelessness Solution Forum effectively.
✨Showcase Your Communication Skills
As a Project Coordinator, you'll need to communicate with various stakeholders. Prepare examples of how you've chaired meetings or delivered presentations in the past. Highlight your adaptability and ability to engage with different audiences, as this will be crucial for motivating partner organisations.
✨Demonstrate Empathy and Understanding
Since the role involves working with people affected by housing issues, it's important to convey your understanding and empathy during the interview. Share specific instances where you've championed the needs of vulnerable individuals or communities, showcasing your commitment to making a difference.
✨Prepare for Behaviour-Based Questions
The application process requires you to respond to behaviour-based questions using the STAR format. Practice structuring your answers around specific situations, tasks, actions, and results. This will help you articulate your experiences clearly and demonstrate how you align with the values of Shelter.
