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- Tasks: Empower individuals with lived experience to shape housing services and share their stories.
- Company: Join Shelter, a leading organisation fighting for housing rights.
- Benefits: Enjoy 30 days annual leave, flexible hours, and various employee perks.
- Other info: Be part of a passionate team dedicated to social change.
- Why this job: Make a real difference in the lives of those affected by homelessness.
- Qualifications: Experience in facilitating groups and a strong understanding of housing issues.
The predicted salary is between 32585 - 32585 £ per year.
Salary: Grade 3 - £32,585 per annum
Location: Norwich
Hours: Part time – 21 per week - flexible working pattern
Contract: Fixed term until 31st March 2030 - subject to possible contract extension
Interviews: Week commencing 8th June 2026
Closing date: Wednesday 27th May 2026 at 11:30pm
Do you have an understanding of how lived experience of bad housing or homelessness can impact people, plus a real desire and proven ability to help them share their feedback, stories and experiences, so that we can better help them in the future? Then join Shelter as a Lived Experience Coordinator and you could soon be playing a vital role within our Norfolk Hub.
About the role
Everything you do will have the aim of ensuring that people with lived experience have their say over the help they receive and have the opportunity to shape housing and homelessness services. You will plan and deliver a variety of involvement activities around Norfolk, working closely with the Shelter team and wider partners as part of the Norfolk Homelessness Solutions Forum. This will include recruiting, training and inducting people to be part of lived experience activities, supporting Shelter colleagues to put people with lived experience at the heart of their work. You will ensure that there are regular opportunities for feedback and that any wellbeing and safeguarding concerns are managed in line with Shelter’s processes.
About you
You will need experience of facilitating involvement groups and other activities to support and involve people with lived experience in Shelter’s work. You have a strong understanding of how lived experience of housing issues can impact a person and so ensure a safe and inclusive space where everybody can contribute. The ability to plan and co-ordinate involvement activities with local teams, with several activities running at once is important as well. You will have a flair for developing successful relationships with colleagues across an organisation, as well as external local organisations and partners. Also, you have some experience of presenting information verbally and in writing and IT literacy including case management systems and Microsoft Office.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the project
The aim of the Norfolk Homelessness Solution Forum is to bring about system change for homelessness support in Norfolk, by ensuring that the people’s views are transferred into policies and practices that truly support and serve the community. The Forum helps with the sharing of best practice, identifying service gaps and developing strategy to reduce homelessness and rough sleeping.
About the Team
We have been providing housing advice to the people of Norfolk for almost 30 years, with specialisms in housing legal advice and advocacy. Our team work out of our Community Hub in Norwich and across Norfolk in community settings. We work in partnership with other local services to address interconnected issues which may impact on our clients’ ability to keep a home. This also includes advice for residents of Kings Lynn in partnership with Broadland Housing and Norfolk Citizens Advice. We also deliver housing right awareness sessions to empower local communities to take action on housing issues.
How to Apply
Please click ‘Apply for Job’ on the advert. You are required to submit a behaviour-based application with responses to the five points in the ‘About you’ section of the job description of no more than 350 words each. These will be labelled as Knowledge, Skills and Experience on the application form. Please provide specific examples following the STAR format: You will also be asked to demonstrate how you meet the behaviours below:
- We prioritise diversity and have an inclusive and open mindset
- We create change and align behind our strategy
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Lived Experience Coordinator in Norwich employer: Shelter
Contact Detail:
Shelter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lived Experience Coordinator in Norwich
✨Tip Number 1
Get to know the company inside out! Research Shelter's mission, values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application process. Personal connections can give you an edge!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to lived experience and how it shapes housing services. Use the STAR method to structure your answers and highlight your relevant skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Lived Experience Coordinator in Norwich
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you really understand the role of a Lived Experience Coordinator. Dive into the job description and think about how your experiences align with what they're looking for. This will help you tailor your application to show that you're the perfect fit!
Use the STAR Method: When answering the behaviour-based questions, remember to use the STAR method (Situation, Task, Action, Result). This helps you structure your responses clearly and effectively, showcasing your skills and experiences in a way that’s easy to follow.
Be Authentic: Don’t be afraid to let your personality shine through! Share your genuine passion for helping others and your understanding of lived experiences. Authenticity can really set you apart from other candidates, so be yourself and let your enthusiasm show.
Apply Through Our Website: Make sure to apply through our website by clicking ‘Apply for Job’ on the advert. It’s the easiest way for us to receive your application and ensures you’re following the correct process. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Shelter
✨Understand the Role Deeply
Before your interview, make sure you thoroughly understand the role of a Lived Experience Coordinator. Familiarise yourself with Shelter's mission and how this position contributes to it. Reflect on your own experiences and how they align with the responsibilities outlined in the job description.
✨Prepare Your STAR Stories
Since you'll need to provide behaviour-based examples, prepare your stories using the STAR method (Situation, Task, Action, Result). Think of specific instances where you've facilitated involvement groups or supported individuals with lived experience. This will help you articulate your skills effectively during the interview.
✨Showcase Your Relationship-Building Skills
This role requires strong relationship-building abilities. Be ready to discuss how you've successfully collaborated with colleagues and external partners in the past. Highlight any experiences where you’ve created inclusive spaces for feedback and engagement, as this is crucial for the position.
✨Demonstrate Your Commitment to Diversity
Shelter prioritises diversity and inclusion, so be prepared to discuss how you embody these values. Share examples of how you've promoted inclusivity in your previous roles, and express your understanding of the importance of representing the voices of those affected by housing issues.