At a Glance
- Tasks: Empower individuals with lived experience to shape housing services and share their stories.
- Company: Join Shelter, a leading organisation fighting for housing rights.
- Benefits: Enjoy 30 days annual leave, flexible hours, and various employee perks.
- Other info: Be part of a passionate team dedicated to social change.
- Why this job: Make a real difference in the lives of those affected by homelessness.
- Qualifications: Experience in facilitating groups and a strong understanding of housing issues.
The predicted salary is between 32585 - 32585 € per year.
Salary: Grade 3 - 32,585 per annum pro rata for part time
Location: Norwich
Hours: Part time 21 per week - flexible working pattern
Contract: Fixed term until 31st March 2030 - subject to possible contract extension
Interviews: Week commencing 8th June 2026
Closing date: Wednesday 27th May 2026 at 11:30pm
Do you have an understanding of how lived experience of bad housing or homelessness can impact people, plus a real desire and proven ability to help them share their feedback, stories and experiences, so that we can better help them in the future? Then join Shelter as a Lived Experience Coordinator and you could soon be playing a vital role within our Norfolk Hub.
About the role
Everything you do will have the aim of ensuring that people with lived experience have their say over the help they receive and have the opportunity to shape housing and homelessness services. You will plan and deliver a variety of involvement activities around Norfolk, working closely with the Shelter team and wider partners as part of the Norfolk Homelessness Solutions Forum. This will include recruiting, training and inducting people to be part of lived experience activities, supporting Shelter colleagues to put people with lived experience at the heart of their work. You will ensure that there are regular opportunities for feedback and that any wellbeing and safeguarding concerns are managed in line with Shelter's processes.
About you
You will need experience of facilitating involvement groups and other activities to support and involve people with lived experience in Shelter's work. You have a strong understanding of how lived experience of housing issues can impact a person and so ensure a safe and inclusive space where everybody can contribute. The ability to plan and co-ordinate involvement activities with local teams, with several activities running at once is important as well. You will have a flair for developing successful relationships with colleagues across an organisation, as well as external local organisations and partners. Also, you have some experience of presenting information verbally and in writing and IT literacy including case management systems and Microsoft Office.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the project
The aim of the Norfolk Homelessness Solution Forum is to bring about system change for homelessness support in Norfolk, by ensuring that the people's views are transferred into policies and practices that truly support and serve the community. The Forum helps with the sharing of best practice, identifying service gaps and developing strategy to reduce homelessness and rough sleeping.
About the Team
We have been providing housing advice to the people of Norfolk for almost 30 years, with specialisms in housing legal advice and advocacy. Our team work out of our Community Hub in Norwich and across Norfolk in community settings. We work in partnership with other local services to address interconnected issues which may impact on our clients' ability to keep a home. This also includes advice for residents of Kings Lynn in partnership with Broadland Housing and Norfolk Citizens Advice. We also deliver housing right awareness sessions to empower local communities to take action on housing issues.
How to Apply
Please click Apply for Job on the advert. You are required to submit a behaviour-based application with responses to the five points in the About you section of the job description of no more than 350 words each. These will be labelled as Knowledge, Skills and Experience on the application form. Please provide specific examples following the STAR format: You will also be asked to demonstrate how you meet the behaviours below:
- We prioritise diversity and have an inclusive and open mindset
- We create change and align behind our strategy
About Shelter
Home is a human right. It's our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Lived Experience Coordinator - Norfolk Homelessness Solutions Forum employer: Shelter
Shelter is an exceptional employer, dedicated to creating a supportive and inclusive work environment where employees can thrive while making a meaningful impact on the lives of those affected by homelessness. With flexible working patterns, generous benefits including 30 days of annual leave, and a strong commitment to employee growth and development, you will find a fulfilling career in our Norfolk Hub that empowers you to shape housing services and advocate for change in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Lived Experience Coordinator - Norfolk Homelessness Solutions Forum
✨Tip Number 1
Get to know the organisation! Research Shelter and the Norfolk Homelessness Solutions Forum. Understanding their mission and values will help you connect your experiences and skills to what they’re looking for.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process.
✨Tip Number 3
Prepare for behavioural questions! Use the STAR method (Situation, Task, Action, Result) to structure your answers. Think of specific examples from your past that showcase your skills and how they relate to the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Lived Experience Coordinator - Norfolk Homelessness Solutions Forum
Some tips for your application 🫡
Know Your Stuff:Make sure you really understand the impact of bad housing and homelessness. We want to see your passion for helping others shine through in your application, so share your insights and experiences related to this issue.
STAR Method is Your Best Friend:When answering the behaviour-based questions, use the STAR format (Situation, Task, Action, Result). This helps us see how you've tackled challenges in the past and how you can bring that experience to our team.
Be Specific:We love details! When you're sharing your examples, be as specific as possible. Highlight your role in the situation and the direct impact of your actions. This will help us understand your skills and experiences better.
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to keep track of your application and ensures you’re following the right process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Shelter
✨Understand the Role Deeply
Before your interview, make sure you thoroughly understand the role of a Lived Experience Coordinator. Familiarise yourself with how lived experiences shape housing services and be ready to discuss specific examples of how you can facilitate involvement activities.
✨Prepare Your STAR Stories
Since you'll need to provide behaviour-based responses, prepare your answers using the STAR method (Situation, Task, Action, Result). Think of specific instances where you've facilitated involvement groups or supported individuals with lived experience, and be ready to share these stories.
✨Showcase Your Relationship-Building Skills
This role requires strong relationship-building skills. Be prepared to discuss how you've successfully collaborated with colleagues and external partners in the past. Highlight any experiences where you’ve created inclusive spaces for feedback and engagement.
✨Demonstrate Your Passion for Change
Shelter is all about creating change. During your interview, express your passion for addressing homelessness and how you align with their mission. Share your thoughts on how you can contribute to making a real difference in the community through this role.
