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- Tasks: Empower individuals with lived experience to shape housing services and share their stories.
- Company: Join Shelter, a leading organisation fighting for housing rights.
- Benefits: Enjoy 30 days annual leave, flexible hours, and various employee perks.
- Other info: Be part of a passionate team dedicated to social change.
- Why this job: Make a real difference in the lives of those affected by homelessness.
- Qualifications: Experience in facilitating groups and a strong understanding of housing issues.
The predicted salary is between 32585 - 32585 £ per year.
Salary: Grade 3 - £32,585 per annum
Location: Norwich
Hours: Part time – 21 per week - flexible working pattern
Contract: Fixed term until 31st March 2030 - subject to possible contract extension
Interviews: Week commencing 8th June 2026
Closing date: Wednesday 27th May 2026 at 11:30pm
Do you have an understanding of how lived experience of bad housing or homelessness can impact people, plus a real desire and proven ability to help them share their feedback, stories and experiences, so that we can better help them in the future? Then join Shelter as a Lived Experience Coordinator and you could soon be playing a vital role within our Norfolk Hub.
About the role
Everything you do will have the aim of ensuring that people with lived experience have their say over the help they receive and have the opportunity to shape housing and homelessness services. You will plan and deliver a variety of involvement activities around Norfolk, working closely with the Shelter team and wider partners as part of the Norfolk Homelessness Solutions Forum. This will include recruiting, training and inducting people to be part of lived experience activities, supporting Shelter colleagues to put people with lived experience at the heart of their work. You will ensure that there are regular opportunities for feedback and that any wellbeing and safeguarding concerns are managed in line with Shelter’s processes.
About you
You will need experience of facilitating involvement groups and other activities to support and involve people with lived experience in Shelter’s work. You have a strong understanding of how lived experience of housing issues can impact a person and so ensure a safe and inclusive space where everybody can contribute. The ability to plan and co-ordinate involvement activities with local teams, with several activities running at once is important as well. You will have a flair for developing successful relationships with colleagues across an organisation, as well as external local organisations and partners. Also, you have some experience of presenting information verbally and in writing and IT literacy including case management systems and Microsoft Office.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the project
The aim of the Norfolk Homelessness Solution Forum is to bring about system change for homelessness support in Norfolk, by ensuring that the people’s views are transferred into policies and practices that truly support and serve the community. The Forum helps with the sharing of best practice, identifying service gaps and developing strategy to reduce homelessness and rough sleeping.
About the Team
We have been providing housing advice to the people of Norfolk for almost 30 years, with specialisms in housing legal advice and advocacy. Our team work out of our Community Hub in Norwich and across Norfolk in community settings. We work in partnership with other local services to address interconnected issues which may impact on our clients’ ability to keep a home. This also includes advice for residents of Kings Lynn in partnership with Broadland Housing and Norfolk Citizens Advice. We also deliver housing right awareness sessions to empower local communities to take action on housing issues.
How to Apply
Please click ‘Apply for Job’ on the advert. You are required to submit a behaviour-based application with responses to the five points in the ‘About you’ section of the job description of no more than 350 words each. These will be labelled as Knowledge, Skills and Experience on the application form. Please provide specific examples following the STAR format: You will also be asked to demonstrate how you meet the behaviours below:
- We prioritise diversity and have an inclusive and open mindset
- We create change and align behind our strategy
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Lived Experience Coordinator in Norfolk employer: Shelter
Contact Detail:
Shelter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lived Experience Coordinator in Norfolk
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into Shelter's values and mission. This way, you can tailor your responses to show how your experiences align with their goals. Plus, it’ll help you feel more confident when discussing your passion for helping those with lived experience.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and run through some common interview questions. Focus on how your past experiences relate to the role of Lived Experience Coordinator. The more you rehearse, the more natural you'll sound during the actual interview!
✨Tip Number 3
Show off your soft skills! In your interview, highlight your ability to build relationships and create inclusive spaces. Share specific examples of how you've facilitated involvement groups or supported others in similar roles. This will demonstrate that you’re not just qualified, but also a great fit for the team.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. This shows your genuine interest in the position and helps you figure out if Shelter is the right place for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Lived Experience Coordinator in Norfolk
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you really understand the role of a Lived Experience Coordinator. Dive into the job description and think about how your experiences align with what they're looking for. This will help you tailor your application to show that you're the perfect fit!
Use the STAR Method: When answering the behaviour-based questions, remember to use the STAR method (Situation, Task, Action, Result). This helps you structure your responses clearly and effectively, making it easier for us to see how your past experiences relate to the role.
Be Authentic: Don’t be afraid to let your personality shine through in your application. We want to see the real you! Share your genuine passion for helping those with lived experience and how you can contribute to making a difference at Shelter.
Apply Through Our Website: Make sure to apply through our website by clicking ‘Apply for Job’ on the advert. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Shelter
✨Understand the Role Deeply
Before the interview, make sure you thoroughly understand the responsibilities of a Lived Experience Coordinator. Familiarise yourself with Shelter's mission and how lived experiences shape their services. This will help you articulate how your background aligns with their goals.
✨Prepare Your STAR Stories
Since you'll need to provide specific examples in your application, prepare your STAR (Situation, Task, Action, Result) stories ahead of time. Think about your past experiences facilitating involvement groups or working with individuals facing housing issues, and be ready to share these during the interview.
✨Showcase Your Relationship-Building Skills
Highlight your ability to build relationships with colleagues and external partners. Be prepared to discuss how you've successfully collaborated in the past, as this role requires strong teamwork and communication skills to ensure that people with lived experience are at the heart of the work.
✨Demonstrate Your Commitment to Inclusivity
Shelter values diversity and inclusivity, so be ready to discuss how you create safe and inclusive spaces for everyone. Share examples of how you've supported diverse groups in the past and how you plan to ensure that all voices are heard in your future role.