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- Tasks: Coordinate activities to amplify voices of those with lived experience of housing issues.
- Company: Join Shelter, a leading organisation fighting for housing rights.
- Benefits: Enjoy 30 days annual leave, family-friendly policies, and more.
- Other info: Be part of a passionate team dedicated to social justice and community support.
- Why this job: Make a real difference in people's lives and shape housing services.
- Qualifications: Experience in facilitating groups and understanding housing challenges required.
The predicted salary is between 32585 - 32585 £ per year.
Salary: Grade 3 - £32,585 per annum
Location: Norwich
Hours: Part time – 21 per week - flexible working pattern
Contract: Fixed term until 31st March 2030 - subject to possible contract extension
Interviews: Week commencing 8th June 2026
Closing date: Wednesday 27th May 2026 at 11:30pm
Do you have an understanding of how lived experience of bad housing or homelessness can impact people, plus a real desire and proven ability to help them share their feedback, stories and experiences, so that we can better help them in the future? Then join Shelter as a Lived Experience Coordinator and you could soon be playing a vital role within our Norfolk Hub.
About the role
Everything you do will have the aim of ensuring that people with lived experience have their say over the help they receive and have the opportunity to shape housing and homelessness services. You will plan and deliver a variety of involvement activities around Norfolk, working closely with the Shelter team and wider partners as part of the Norfolk Homelessness Solutions Forum. This will include recruiting, training and inducting people to be part of lived experience activities, supporting Shelter colleagues to put people with lived experience at the heart of their work. You will ensure that there are regular opportunities for feedback and that any wellbeing and safeguarding concerns are managed in line with Shelter’s processes.
About you
You will need experience of facilitating involvement groups and other activities to support and involve people with lived experience in Shelter’s work. You have a strong understanding of how lived experience of housing issues can impact a person and so ensure a safe and inclusive space where everybody can contribute. The ability to plan and co-ordinate involvement activities with local teams, with several activities running at once is important as well.
You will have a flair for developing successful relationships with colleagues across an organisation, as well as external local organisations and partners. Also, you have some experience of presenting information verbally and in writing and IT literacy including case management systems and Microsoft Office.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the project
The aim of the Norfolk Homelessness Solution Forum is to bring about system change for homelessness support in Norfolk, by ensuring that the people’s views are transferred into policies and practices that truly support and serve the community. The Forum helps with the sharing of best practice, identifying service gaps and developing strategy to reduce homelessness and rough sleeping.
About the Team
We have been providing housing advice to the people of Norfolk for almost 30 years, with specialisms in housing legal advice and advocacy. Our team work out of our Community Hub in Norwich and across Norfolk in community settings. We work in partnership with other local services to address interconnected issues which may impact on our clients’ ability to keep a home. This also includes advice for residents of Kings Lynn in partnership with Broadland Housing and Norfolk Citizens Advice. We also deliver housing right awareness sessions to empower local communities to take action on housing issues.
How to Apply
Please click ‘Apply for Job’ on the advert. You are required to submit a behaviour-based application with responses to the five points in the ‘About you’ section of the job description of no more than 350 words each. These will be labelled as Knowledge, Skills and Experience on the application form. Please provide specific examples following the STAR format:
- We prioritise diversity and have an inclusive and open mindset
- We create change and align behind our strategy
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Locations
Works Co-ordinator in Norfolk, Norwich employer: Shelter
Contact Detail:
Shelter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Co-ordinator in Norfolk, Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into Shelter's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your lived experience and skills align with the role of Works Co-ordinator, so you can confidently share your story.
✨Tip Number 3
Be ready to showcase your passion! During the interview, highlight your commitment to helping those affected by housing issues. Share specific examples of how you've made a difference in similar roles or situations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Works Co-ordinator in Norfolk, Norwich
Some tips for your application 🫡
Get to Know the Role: Before you start writing, take a good look at the job description. Understand what they’re looking for in a Works Co-ordinator and think about how your experiences align with their needs. This will help you tailor your application and show us you’re the right fit!
Use the STAR Method: When answering the behaviour-based questions, remember to use the STAR method (Situation, Task, Action, Result). This structure helps you present your experiences clearly and effectively, making it easier for us to see how you’ve tackled challenges in the past.
Be Specific and Relevant: Make sure to provide specific examples that relate directly to the skills and experiences mentioned in the job description. The more relevant your examples are, the better we can understand how you’ll contribute to our team and mission.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to follow the instructions there, so you won’t miss any important details.
How to prepare for a job interview at Shelter
✨Know Your Stuff
Make sure you understand the impact of bad housing and homelessness on individuals. Familiarise yourself with Shelter's mission and values, as well as the specific role of a Works Co-ordinator. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Experience
Prepare to discuss your experience in facilitating involvement groups. Use the STAR method to structure your answers, focusing on specific examples that highlight your ability to create inclusive spaces and support people with lived experiences.
✨Build Connections
Demonstrate your flair for developing relationships by sharing examples of how you've successfully collaborated with colleagues and external partners. Highlight any initiatives where you’ve worked together to improve services or support for those in need.
✨Be Ready for Behavioural Questions
Expect questions about diversity and inclusion, as well as change management. Prepare examples that showcase your commitment to these values, ensuring you align your responses with Shelter’s mission to combat social injustice.