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- Tasks: Empower individuals with lived experience to shape housing services and share their stories.
- Company: Join Shelter, a leading organisation fighting for housing rights.
- Benefits: Enjoy 30 days annual leave, flexible hours, and various employee perks.
- Other info: Be part of a passionate team dedicated to social justice and community support.
- Why this job: Make a real difference in your community by tackling homelessness and advocating for change.
- Qualifications: Experience in facilitating groups and a strong understanding of housing issues required.
The predicted salary is between 32585 - 32585 £ per year.
Salary: Grade 3 - £32,585 per annum
Location: Norwich
Hours: Part time – 21 per week - flexible working pattern
Contract: Fixed term until 31st March 2030 - subject to possible contract extension
Interviews: Week commencing 8th June 2026
Closing date: Wednesday 27th May 2026 at 11:30pm
Do you have an understanding of how lived experience of bad housing or homelessness can impact people, plus a real desire and proven ability to help them share their feedback, stories and experiences, so that we can better help them in the future? Then join Shelter as a Lived Experience Coordinator and you could soon be playing a vital role within our Norfolk Hub.
About the role
Everything you do will have the aim of ensuring that people with lived experience have their say over the help they receive and have the opportunity to shape housing and homelessness services. You will plan and deliver a variety of involvement activities around Norfolk, working closely with the Shelter team and wider partners as part of the Norfolk Homelessness Solutions Forum. This will include recruiting, training and inducting people to be part of lived experience activities, supporting Shelter colleagues to put people with lived experience at the heart of their work. You will ensure that there are regular opportunities for feedback and that any wellbeing and safeguarding concerns are managed in line with Shelter’s processes.
About you
You will need experience of facilitating involvement groups and other activities to support and involve people with lived experience in Shelter’s work. You have a strong understanding of how lived experience of housing issues can impact a person and so ensure a safe and inclusive space where everybody can contribute. The ability to plan and co-ordinate involvement activities with local teams, with several activities running at once is important as well.
You will have a flair for developing successful relationships with colleagues across an organisation, as well as external local organisations and partners. Also, you have some experience of presenting information verbally and in writing and IT literacy including case management systems and Microsoft Office.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the project
The aim of the Norfolk Homelessness Solution Forum is to bring about system change for homelessness support in Norfolk, by ensuring that the people’s views are transferred into policies and practices that truly support and serve the community. The Forum helps with the sharing of best practice, identifying service gaps and developing strategy to reduce homelessness and rough sleeping.
About the Team
We have been providing housing advice to the people of Norfolk for almost 30 years, with specialisms in housing legal advice and advocacy. Our team work out of our Community Hub in Norwich and across Norfolk in community settings. We work in partnership with other local services to address interconnected issues which may impact on our clients’ ability to keep a home. This also includes advice for residents of Kings Lynn in partnership with Broadland Housing and Norfolk Citizens Advice. We also deliver housing right awareness sessions to empower local communities to take action on housing issues.
How to Apply
Please click ‘Apply for Job’ on the advert. You are required to submit a behaviour-based application with responses to the five points in the ‘About you’ section of the job description of no more than 350 words each. These will be labelled as Knowledge, Skills and Experience on the application form. Please provide specific examples following the STAR format.
You will also be asked to demonstrate how you meet the behaviours below:
- We prioritise diversity and have an inclusive and open mindset
- We create change and align behind our strategy
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Locations
Independence Coordinator in Norfolk, Norwich employer: Shelter
Contact Detail:
Shelter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independence Coordinator in Norfolk, Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into Shelter's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your lived experience and skills align with the role of Independence Coordinator, so you can confidently share your story.
✨Tip Number 3
Be ready to showcase your passion! During the interview, highlight your commitment to helping those with lived experiences of housing issues. Share specific examples of how you've made a difference in similar roles or situations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Independence Coordinator in Norfolk, Norwich
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Independence Coordinator role is all about. Dive into the job description and pick out key responsibilities and skills that resonate with your experience. This will help you tailor your application to show us you're the perfect fit!
Use the STAR Method: When answering the behaviour-based questions, remember to use the STAR method (Situation, Task, Action, Result). This helps us see how you've tackled challenges in the past and gives us a clear picture of your skills and experiences. Keep it concise and relevant!
Show Your Passion: We want to see your enthusiasm for the role and our mission at Shelter. Share your personal connection to the cause or any relevant experiences that fuel your passion for helping those affected by housing issues. Let your personality shine through!
Proofread and Submit: Before hitting that 'Apply' button, give your application a thorough read. Check for any typos or awkward phrasing. A polished application shows us you care about the details. And remember, apply through our website to ensure your application gets to us directly!
How to prepare for a job interview at Shelter
✨Know Your Stuff
Make sure you understand the impact of bad housing and homelessness on individuals. Familiarise yourself with Shelter's mission and values, as well as the specific role of an Independence Coordinator. This will help you articulate how your experience aligns with their goals.
✨Use the STAR Method
When answering behaviour-based questions, use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you provide clear and concise examples of your past experiences, especially in facilitating involvement groups and managing feedback.
✨Show Your Passion
Demonstrate your genuine desire to help those with lived experience. Share personal stories or motivations that drive your commitment to this cause. Employers love to see candidates who are not just qualified but also passionate about making a difference.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Consider asking about their approach to diversity and inclusion or how they measure the success of their involvement activities.