Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide vital housing advice and advocacy to those facing homelessness in Merseyside.
- Company: Join Shelter, a passionate organisation fighting for housing rights.
- Benefits: Enjoy 30 days annual leave, family-friendly policies, and more!
- Why this job: Make a real difference in people's lives and tackle the housing emergency.
- Qualifications: Experience in housing advice and strong communication skills required.
- Other info: Be part of a supportive team dedicated to social justice.
The predicted salary is between 31600 - 44240 £ per year.
Salary: Grade 3 - £31,600 per annum
Contract: Permanent
Location: Merseyside Hub – currently based in Anfield with plans to move to Liverpool City Centre in 2026
Hours: Full time - 35 Hours per week
Closing date: Monday 9th February 2026 at 11.30 pm
Do you have experience and ability in housing and homelessness advice and advocacy? If you are looking for an exciting new career opportunity, then join Shelter as a Housing Rights Worker and you could soon be playing a vital role in standing up to the housing emergency.
About the role
You will be delivering high quality housing advice and advocacy, in line with our local community plans for Merseyside and will work with people who are experiencing homelessness and bad housing to identify issues facing local communities. You will plan and deliver casework to individuals and communities to resolve their housing situation, by liaising and advocating with local authorities, housing associations and private landlords. This will include taking referrals from community and advice groups and our National Emergency Helpline, as well as people self-referring in person at the Hub.
The role also works in local community settings and with community groups to deliver advice and rights awareness workshops to ensure that people with lived experience of homelessness have opportunities to share their stories, voice their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role. This is a challenging, front-line role where you will have a real opportunity to help people improve their lives.
About you
- Listen to, engage and work with individuals and communities, including people with lived experience of homelessness.
- Experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge.
- Experience of carrying out casework related interviews and maintaining detailed case records.
- Advise and support clients to make informed decisions.
- A proven record of delivering group workshops and presentations is essential, as is a collaborative, flexible and professional approach to your work.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the Team
The Merseyside Hub is a team of seventeen, and you will be a key member of the Housing Rights team, defending the right to a safe home. This team works closely with colleagues in our Legal Team as well as our colleagues in community fundraising, community organising and lived experience. Each of Shelter’s eleven hubs across the country have their own local priorities based on the issues experienced by our clients. For Merseyside, we focus on homelessness, temporary accommodation, the private rented sector and social housing. We want people in Merseyside to be able to access the advice and support they need to secure and keep a home. We believe everyone has the right to reside in accommodation where conditions do not negatively impact their health.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the 'About You' points outlined in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered. Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Housing Rights Worker - Merseyside in Liverpool employer: Shelter
Contact Detail:
Shelter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Rights Worker - Merseyside in Liverpool
✨Tip Number 1
Get to know the company! Research Shelter's values and mission. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their goals.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the role and the team, plus it shows you're genuinely interested in being part of the Shelter community.
✨Tip Number 3
Practice your STAR technique! Prepare examples of your past experiences that demonstrate your skills in housing advice and advocacy. This will help you articulate your value during interviews and make a lasting impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Housing Rights Worker - Merseyside in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Rights Worker role. Highlight your experience in housing and homelessness advice, and don’t forget to showcase any relevant casework you've done. We want to see how your skills match what we're looking for!
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Use the STAR format to give specific examples of your experience. Show us how you’ve engaged with communities and advocated for individuals facing housing issues. This is where you can really demonstrate your passion for the role.
Be Authentic: We love authenticity! Don’t just list your qualifications; share your personal connection to the cause. Tell us why you care about housing rights and how your values align with Shelter’s mission. We’re looking for genuine passion and commitment.
Follow Application Instructions: Make sure you follow all the application instructions carefully. Submit your CV and supporting statement through our website, and double-check that you’ve addressed all the 'About You' points. Missing details could mean your application gets overlooked!
How to prepare for a job interview at Shelter
✨Know Your Stuff
Make sure you brush up on housing and homelessness advice. Familiarise yourself with local issues in Merseyside, as well as Shelter's mission and values. This will help you demonstrate your passion and knowledge during the interview.
✨Showcase Your Experience
Prepare specific examples of your past work in housing advocacy or casework. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting how you've made a difference in people's lives.
✨Engage with Empathy
Since this role involves working closely with individuals experiencing homelessness, practice active listening and empathy. Be ready to discuss how you would engage with clients and support them in making informed decisions about their housing situations.
✨Demonstrate Team Spirit
Shelter values collaboration, so be prepared to talk about your experience working in teams. Share examples of how you've supported colleagues or volunteers, and how you can contribute to the positive culture at the Merseyside Hub.
