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- Tasks: Provide housing advice and advocacy to those facing homelessness and bad housing.
- Company: Join Shelter, a passionate organisation fighting for housing rights.
- Benefits: Enjoy 30 days annual leave, family-friendly policies, and more.
- Why this job: Make a real difference in people's lives and advocate for housing rights.
- Qualifications: Experience in housing advice and strong communication skills required.
- Other info: Be part of a diverse team dedicated to social justice and community support.
The predicted salary is between 31133 - 34800 £ per year.
Job Description
Hours: Part time – 22.5 per week
Contract: Fixed term until 30th June 2027
Salary: £31,600 per annum (pro rata for 22.5 hours)
Location: Kings Lynn with occasional travel to Norwich
Closing date: Sunday 30th November 2025 at 11:30pm
Are you compassionate, proactive and collaborative with experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy? If you’re looking for an exciting new career opportunity join Shelter as a Housing Rights Worker and you could soon be playing your part in standing up to the housing emergency.
About the role
You will deliver high quality housing advice and advocacy in line with the hub’s local community priorities and work with people who are experiencing homelessness and bad housing to identify issues facing local communities. You will plan and deliver casework to individuals and communities to resolve their housing situation and engage with community groups, local organisations and individuals to understand local housing issues and raise awareness of people’s rights.
You will also work in local community settings and with community groups to deliver advice and rights awareness workshops and make sure that people with lived experience of homelessness have opportunities to share their story, give their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role.
About you
You are able to listen to, engage and work with individuals and communities and with all stakeholders, including people with lived experience of homelessness. You will have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge, as well as the ability to carry out casework related interviews, maintain detailed case records, advise and support clients to make informed decisions. A proven record of delivering group workshops and presentations is essential, as is a collaborative, flexible and professional approach to your work.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the Team
We have been providing housing advice to the people of Norfolk for almost 30 years, with specialisms in housing legal advice and advocacy. Our team work out of our Community Hub in Norwich and across the county in community settings and work in partnership with other local services to address interconnected issues which may impact on our clients’ ability to keep a home. This also includes advice for residents of Kings Lynn in partnership with Broadland Housing and Norfolk Citizens Advice.
We offer face to face advice from the Kings Lynn branch of our close partners Broadland Housing and in other community settings across the borough.
We also deliver housing right awareness sessions to empower local communities to take action on housing issues.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
How to apply
Please click ‘Apply on company website' to be redirected. You are required to submit a CV and a supporting statement with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format:
– Knowledge and experience of housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge
– Ability to carry out casework related interviews, maintain detailed case records, advise and support clients to make informed decisions
– Effective communication skills with all stakeholders, including people with lived experience of homelessness
Housing Rights Worker employer: Shelter
Contact Detail:
Shelter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Rights Worker
✨Tip Number 1
Get to know the company! Research Shelter and their mission. Understanding their values and priorities will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the team, plus it shows your commitment to being part of the Shelter community.
✨Tip Number 3
Practice your STAR responses! Prepare specific examples of your experience in housing and homelessness advice. This will help you articulate your skills clearly and demonstrate how you can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Shelter and ready to take that next step in your career.
We think you need these skills to ace Housing Rights Worker
Some tips for your application 🫡
Get to Know the Role: Before you start writing, take a moment to really understand what the Housing Rights Worker role is all about. Dive into the job description and think about how your experience aligns with the responsibilities and values outlined. This will help you tailor your application to show us why you're the perfect fit!
Use the STAR Method: When responding to the 'About You' points, remember to use the STAR method (Situation, Task, Action, Result). This structured approach helps us see your thought process and the impact of your actions clearly. Plus, it keeps your examples focused and relevant!
Show Your Passion for Housing Rights: We want to see your enthusiasm for housing rights and advocacy! Make sure to weave in your passion for helping those experiencing homelessness throughout your application. Share personal stories or experiences that highlight your commitment to making a difference in this area.
Keep It Concise and Clear: With a word limit of 350 words for each response, it's crucial to be concise. Stick to the point and avoid fluff. Use clear language and structure your responses well so we can easily follow your thoughts. And don’t forget to proofread before hitting submit!
How to prepare for a job interview at Shelter
✨Know Your Stuff
Make sure you brush up on your knowledge of housing rights and homelessness issues. Familiarise yourself with local community priorities and the specific challenges faced by individuals experiencing bad housing. This will help you demonstrate your expertise and show that you're genuinely passionate about making a difference.
✨Practice the STAR Method
When preparing for your interview, think about your past experiences using the STAR (Situation, Task, Action, Result) format. This will help you articulate your achievements clearly, especially when discussing your casework and advocacy experience. Be ready to share specific examples that highlight your skills in delivering workshops and supporting clients.
✨Engage with the Community
Show your commitment to community engagement by researching local organisations and groups related to housing issues. Mention any previous collaborations or initiatives you've been part of during the interview. This will demonstrate your ability to work with diverse communities and your understanding of their needs.
✨Be Yourself
Shelter values authenticity and inclusivity, so don’t be afraid to let your personality shine through. Share your passion for social justice and how it aligns with Shelter's mission. Being genuine will help you connect with the interviewers and show that you're the right fit for their team.