At a Glance
- Tasks: Lead the Lived Experience Insight strategy and manage a high-performing team.
- Company: Join Shelter, a passionate organisation fighting for the right to a safe home.
- Benefits: Enjoy 30 days annual leave, flexible working, and various employee perks.
- Other info: Regular travel to London and other locations is expected.
- Why this job: Make a real impact by empowering those affected by the housing crisis.
- Qualifications: Strategic leadership experience with a focus on equity and inclusion is essential.
The predicted salary is between 43200 - 72000 € per year.
Shelter provides flexibility to allow home-based, Shelter office-based or a combination of the two, although regular travel to London and other locations is expected.
Are you a strategic and values-driven leader with a passion for equity, inclusion and ensuring people with lived experience have real power to shape change? Then join Shelter as our Head of Lived Experience Insight , and you could play a central role in delivering our vision – ensuring that people directly affected by the housing emergency influence and shape everything we do.
About the role
We’re looking for a Head of Lived Experience Insight to lead the strategic direction for lived experience across Shelter. You will manage a high-performing team and oversee the development and delivery of our lived experience insight strategy, ensuring it is embedded throughout all areas of our work. You will drive a high-quality programme that supports our strategic priorities, build strong relationships with senior stakeholders, and identify opportunities to develop and strengthen our approach. You'll also play a key role in ensuring lived experience is consistently integrated into organisational planning and decision-making.
Role specifics
As Head of Lived Experience Insight, you will lead the development and delivery of Shelter’s Lived Experience Insight strategy, working with senior leaders to embed lived experience across governance, planning and decision-making. You’ll manage and support a skilled team, ensuring high performance, wellbeing and development, while overseeing the quality and impact of Shelter’s lived experience programme. This includes managing budgets, delivering externally funded projects, and ensuring robust data and evaluation practices. You’ll build strong internal and external relationships, promote shared learning, and drive culture change, co-production and anti-racist practice across the organisation. You will also ensure safeguarding, health and safety, and continuous improvement are central to all aspects of the team’s work.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
This role heads the Lived Experience Insight Team which sits within the Equity, Inclusion and Culture (EIC) Directorate.
The Lived Experience Insight team works across several different directorates and teams, to support the development of our approach to put lived experience at the heart of our fight for home.
We work collaboratively with people with lived experience, Shelter staff and key stakeholders. We help to deliver projects and activities which give people with lived experience the opportunity to influence and shape our work. This ranges from organisational governance and strategic decision making to local and national influencing, to staff recruitment.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Head of Lived Experience Insight employer: Shelter
Shelter is an exceptional employer that champions equity and inclusion, offering a flexible work environment that allows for home-based or office-based arrangements. With a strong commitment to employee wellbeing and development, we provide generous benefits such as 30 days of annual leave, enhanced family-friendly policies, and opportunities for personal growth, all while empowering our team to make a meaningful impact in the fight for housing rights.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Lived Experience Insight
✨Tip Number 1
Familiarise yourself with Shelter's mission and values, especially around equity and inclusion. Understanding how these principles guide their work will help you articulate your alignment with their goals during discussions.
✨Tip Number 2
Network with current or former employees of Shelter to gain insights into the organisational culture and expectations for the Head of Lived Experience Insight role. This can provide you with valuable context that can set you apart in conversations.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully integrated lived experience into strategic decision-making. Highlighting tangible outcomes will demonstrate your capability to lead in this area.
✨Tip Number 4
Stay updated on current trends and challenges in the housing sector, particularly those affecting people with lived experience. Being knowledgeable about these issues will allow you to engage meaningfully with stakeholders and show your commitment to driving change.
We think you need these skills to ace Head of Lived Experience Insight
Some tips for your application 🫡
Understand the Role:Before applying, take the time to thoroughly understand the responsibilities and expectations of the Head of Lived Experience Insight role. Tailor your application to highlight how your experience aligns with their strategic direction and values.
Highlight Relevant Experience:In your CV and cover letter, emphasise your leadership experience, particularly in equity and inclusion. Provide specific examples of how you've successfully integrated lived experience into decision-making processes in previous roles.
Showcase Your Passion:Demonstrate your passion for social justice and housing issues in your application. Share personal anecdotes or professional experiences that illustrate your commitment to empowering those with lived experience.
Tailor Your Application:Make sure to customise your cover letter for Shelter. Address how you can contribute to their mission and vision, and mention any relevant projects or initiatives you've led that align with their goals.
How to prepare for a job interview at Shelter
✨Understand the Mission
Familiarise yourself with Shelter's mission and values, especially their commitment to equity and inclusion. Be prepared to discuss how your personal values align with theirs and how you can contribute to their vision of empowering those with lived experience.
✨Showcase Leadership Experience
As a strategic leader, it's crucial to highlight your previous leadership roles. Prepare examples that demonstrate your ability to manage high-performing teams, drive culture change, and implement successful strategies that have made a tangible impact.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making processes. Think about past experiences where you've integrated lived experience into organisational planning and how you navigated challenges in doing so.
✨Emphasise Relationship Building
Building strong relationships is key in this role. Be ready to discuss how you've successfully collaborated with stakeholders in the past, particularly in contexts that involve co-production and engaging with diverse communities.
