At a Glance
- Tasks: Provide vital welfare benefits advice and support clients in crisis.
- Company: Join Shelter, a passionate organisation fighting for housing rights.
- Benefits: Enjoy 30 days annual leave, family-friendly policies, and more.
- Other info: Be part of a diverse team committed to combating social injustice.
- Why this job: Make a real difference in people's lives and advocate for social justice.
- Qualifications: Experience in welfare benefits advice and strong communication skills required.
The predicted salary is between 32585 - 32585 € per year.
Salary: 32,585 per annum pro rata for part time
Contract: Fixed term Contract until 30th June 2027
Hours: Part time 28 per week
Location: Blackburn Central Library
Closing date: Wednesday 3rd June 2026 at 11.30pm
Do you have experience of providing welfare benefits advice and advocacy? Then join Shelter as a Welfare Benefits Adviser and you could soon be playing a vital role in helping our clients get the support they need.
About the role
Your role will be to deliver a specialist advice service, supporting clients with a wide range of issues from benefit entitlement checks and supporting with claims, to providing representation at appeal tribunals. You will use legislation and your own experience to complete submissions and manage a varied caseload. Working in partnership with colleagues in the Hub, you will support clients in crisis to maximise their income and secure accommodation.
About you
You will need experience of providing welfare benefits advice and advocacy with the ability to progress to specialist level knowledge. You will be able to carry out casework related interviews, maintain detailed case records and deliver group workshops and presentations. The role will also involve effective communication with all stakeholders, particularly those with lived experience of homelessness and collaborate with people from other teams and organisations.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About Shelter
Home is a human right. Its our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
How to apply
Please click Apply for Job. You are required to submit your work history and a supporting statement. The supporting statement should include your responses to the first four points in the About You section of the job description of no more than 1000 words in total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses: We prioritise diversity and have an inclusive and open mindset. Any applications submitted without a supporting statement will not be considered. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Welfare Benefits Adviser in Cliffe employer: Shelter
Shelter is an exceptional employer, offering a supportive work culture that prioritises inclusivity and employee well-being. As a Welfare Benefits Adviser based in Blackburn Central Library, you will benefit from a range of perks including 30 days of annual leave, enhanced family-friendly policies, and opportunities for professional growth while making a meaningful impact in the community. Join us in our mission to defend the right to a safe home and be part of a passionate team dedicated to combating social injustice.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Benefits Adviser in Cliffe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Shelter and its mission. Understanding their values and the issues they tackle will help you connect your experience to their goals during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to welfare benefits advice and advocacy. Use the STAR method to structure your answers, so you can clearly demonstrate your skills and experiences.
✨Tip Number 3
Show your passion! When discussing your motivation for applying, let your enthusiasm for helping others shine through. Share personal stories or experiences that highlight why this role matters to you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Welfare Benefits Adviser in Cliffe
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, give the job description a good read. We want to see how your experience aligns with what they're looking for, so make notes on key points that resonate with you.
Craft Your Supporting Statement:This is your chance to shine! Use the STAR format to structure your examples. We recommend focusing on specific situations where you've provided welfare benefits advice and advocacy, showing how you made a difference.
Be Authentic and Inclusive:Show us your personality! Shelter values diversity and an inclusive mindset, so don’t shy away from sharing your unique experiences and perspectives. It’s all about being genuine and relatable.
Submit Through Our Website:Make sure to apply through our website as instructed. Double-check that your supporting statement is included, as applications without it won’t be considered. We can’t wait to see your application!
How to prepare for a job interview at Shelter
✨Know Your Stuff
Make sure you brush up on welfare benefits legislation and common issues clients face. Familiarise yourself with the types of claims and appeals you might encounter. This will not only show your expertise but also your commitment to helping clients effectively.
✨Use the STAR Method
When preparing for your interview, think about your past experiences using the STAR (Situation, Task, Action, Result) method. This will help you structure your answers clearly and demonstrate how you've successfully navigated challenges in welfare benefits advice and advocacy.
✨Show Your Empathy
Since you'll be working with vulnerable clients, it's crucial to convey your understanding and compassion during the interview. Share examples of how you've supported individuals in crisis and how you approach sensitive conversations with care and respect.
✨Engage with the Team Spirit
Highlight your ability to collaborate with colleagues and other organisations. Discuss any previous teamwork experiences where you’ve worked towards a common goal, especially in a welfare or community setting. This will show that you’re ready to contribute to Shelter’s mission.
