Shelter Scotland operates a free telephone and online helpline delivering housing advice to thousands across Scotland. The Helpline Adviser role focuses on assisting clients with housing issues, welfare benefits and debt, using empathetic listening to identify needs and provide practical solutions.
You will handle telephone, digital and email inquiries, perform initial fact-finding, and guide clients through available housing options while maintaining accurate CRM records.
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Impactful Housing Helpline Adviser (Flexible Hours) in Glasgow employer: SHELTER HOUSING AID AND RESEARCH PROJECT (LEICESTER)
Shelter is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a focus on meaningful impact in the Lancashire area, employees benefit from flexible working arrangements, comprehensive training, and opportunities to collaborate with passionate colleagues dedicated to making a difference in the lives of those facing housing challenges.
Contact Details:
SHELTER HOUSING AID AND RESEARCH PROJECT (LEICESTER) Recruitment Team
