At a Glance
- Tasks: Lead a team to deliver exceptional customer service and engage with the local community.
- Company: Join Shelter, a charity dedicated to ending homelessness in the UK.
- Benefits: Competitive salary, 35-hour work week, and opportunities for personal growth.
- Other info: Dynamic role with a focus on diversity and community engagement.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in team management and strong communication skills required.
The predicted salary is between 27212 - 27212 £ per year.
- Community Shop Manager – Edinburgh Tollcross
- Job Reference: shelter/TP/1262/151
- Number of Positions: 1
- Contract Type: Permanent
- Salary: £27,212.50 per annum (pay review pending)
- Working Hours: 35 hours
- Location: Edinburgh Tollcross shop
- Job Category: Retail
- Region / Division: Shelter Trading
- Directorate: Income Generation
- Job Overview
This role is advertised as a Shop Manager but, on appointment, your job title will be Community Shop Manager.
We’re looking for confident and influential people who want to be at the heart of their local community, seeking an opportunity to control creative merchandising within a Shelter shop.
Responsibilities
- Manage and motivate a team to exceed expectations and deliver excellent customer service in a face‑to‑face role.
- Recruit and develop a diverse team, supporting and motivating them to progress.
- Engage with the local community to seek new opportunities to increase the shop’s contribution to Shelter’s cause.
- Develop and maintain knowledge of Shelter’s work, and promote it through merchandising to attract customers.
Qualifications & Skills
- Experience in managing a team and empowering staff.
- Strong communication skills for community engagement.
- Knowledge of recruiting and developing diverse teams.
- Ability to implement inclusive behaviours: prioritise diversity and maintain an open mindset.
- Safeguarding
Safeguarding is everyone's business.
Shelter is committed to protecting the health, wellbeing and human rights of those we support, ensuring all staff observe professional standards of behaviour and conduct work in line with our Safeguarding Policies.
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Shop Manager in Edinburgh employer: SHELTER HOUSING AID AND RESEARCH PROJECT (LEICESTER)
Shelter Beverley is an exceptional employer that prioritises community engagement and personal development. With a strong focus on empowering staff and volunteers, you will find a supportive work culture that values your contributions while providing opportunities for growth in the charitable sector. Join us in making a meaningful impact on the lives of those in need, all within a welcoming and dynamic shop environment.
Contact Details:
SHELTER HOUSING AID AND RESEARCH PROJECT (LEICESTER) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Edinburgh
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like SHELTER HOUSING AID AND RESEARCH PROJECT (LEICESTER), so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like SHELTER HOUSING AID AND RESEARCH PROJECT (LEICESTER)!
We think you need these skills to ace Shop Manager in Edinburgh
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at SHELTER HOUSING AID AND RESEARCH PROJECT (LEICESTER), customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at SHELTER HOUSING AID AND RESEARCH PROJECT (LEICESTER) and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show SHELTER HOUSING AID AND RESEARCH PROJECT (LEICESTER) that you’re ready to jump in and contribute right away!
How to prepare for a job interview at SHELTER HOUSING AID AND RESEARCH PROJECT (LEICESTER)
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
