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- Tasks: Join our Triage team to provide vital housing advice via phone, web-chat, and email.
- Company: Shelter Cymru is dedicated to tackling the housing crisis in Wales with a passionate team.
- Benefits: Enjoy 29 days annual leave, hybrid working, and access to counselling support.
- Other info: Work from any of our offices across Wales, with a minimum of one day in the office.
- Why this job: Make a real difference in people's lives while being part of a supportive and dynamic team.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
The predicted salary is between 30000 - 42000 £ per year.
Please note CV\’s submitted will not be put forward for shortlisting.
Application Guidance: N/A
Job Introduction:
We have an exciting opportunity to be part of a team who provide a National Housing Advice Service through a mixture of phone, web-chat, email advice and online advice services. As a member of our Triage team you will be tasked with answering telephone calls on our helpline, and signposting the client to the most appropriate team or service for advice.
Shelter Cymru are working with staff to offer a form of hybrid working, we are currently asking staff to attend the office one day a week minimum. Employees are provided with an office base but this role can based at any of our offices across Wales.
About you:
(Key skills from Person Specification)
Time off
- 29 days annual leave plus 2 Shelter Cymru days and public holidays(pro-rata for part-time staff and those joining part-way through the year).
- Paid Carers and Compassionate leave
- 35 hour working week for full time equivalent employees.
- Hybrid working – We are developing a flexible and hybrid working approach for all staff, with a minimum of 1 day per week working in the office and have offices across Wales (Cardiff, Swansea, Rhyl, Felinheli and Wrexham) and employees are provided with an office base.
- Workplace counselling- frontline workers have access to bi-monthly peer support and reflective practice groups, facilitated by a counsellor. Frontline Workers can also access 121 counselling sessions.
- Employee Assistance Programme to help staff to deal with personal problems that might impact on work performance, health and wellbeing. The programme offers a wide range of support, including online resources, counselling, legal & financial support and referral services.
- Shelter Cymru operates a contributory pension scheme – employer contribution 4% and 5% employee contribution.
- Non-contributory group life assurance scheme (up to two times annual salary)
- Enhanced maternity, paternity, shared parental and adoption pay
We are delighted that you are considering joining the team at Shelter Cymru.
We understand the devastating impact that the housing emergency causes and every day we work alongside people to deal with the damaging effect it has on their lives.
We currently employ a paid workforce of over 100 people across Wales and an increasing number of volunteers. With the types of services and support we offer and our campaigning and lobbying agenda, our job roles present challenging and rewarding careers and volunteering opportunities.
You will find people throughout Shelter Cymru believe passionately in what they do, have an appreciation of our beliefs and values, and a desire to make a difference. We believe that home is everything, and we never give up.
People feel that working for Shelter Cymru is more than just a job, they are part of a close knit team that provides help to those that need it, and is constantly striving to effect change.
So come and join the fight for home and become part of the Shelter Cymru team!
Shelter Cymru offers a high level of support, a welcoming work environment and an excellent package of benefits – for further details of the key benefits available please visit the recruitment page of our website
Shelter Cymru recruits based on merit and wants a workforce that reflects the diversity of individuals in housing need. We particularly welcome applications from Black, Asian and Minority Ethnic people who are currently under-represented within our workforce.
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Triage Adviser - Shelter Cymru Live employer: Shelter Cymru
Contact Detail:
Shelter Cymru Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Adviser - Shelter Cymru Live
✨Tip Number 1
Familiarise yourself with Shelter Cymru's mission and values. Understanding their commitment to housing rights and the impact of the housing emergency will help you convey your passion for the role during any discussions.
✨Tip Number 2
Prepare to demonstrate your communication skills. As a Triage Adviser, you'll be handling calls and web chats, so practice articulating your thoughts clearly and empathetically, as this will be crucial in your interactions with clients.
✨Tip Number 3
Research common housing issues faced in Wales. Being knowledgeable about local housing challenges will not only impress your interviewers but also enable you to provide better support to clients once you're in the role.
✨Tip Number 4
Network with current or former employees of Shelter Cymru if possible. They can provide insights into the company culture and expectations, which can be invaluable in preparing for your application and potential interviews.
We think you need these skills to ace Triage Adviser - Shelter Cymru Live
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Triage Adviser position. Understand the key responsibilities and skills required, as this will help you tailor your application effectively.
Craft a Compelling Cover Letter: Since CVs won't be considered for shortlisting, focus on writing a strong cover letter. Highlight your relevant experience, skills, and passion for helping others, particularly in housing advice. Make it personal and engaging.
Showcase Relevant Experience: In your application, emphasise any previous experience in customer service, helplines, or advisory roles. Use specific examples to demonstrate how your background aligns with the responsibilities of the Triage Adviser role.
Align with Shelter Cymru's Values: Research Shelter Cymru's mission and values. In your application, express your alignment with their commitment to supporting individuals in housing need. This will show that you are not just looking for a job, but are genuinely interested in their cause.
How to prepare for a job interview at Shelter Cymru
✨Understand the Role
Make sure you have a clear understanding of what a Triage Adviser does. Familiarise yourself with the responsibilities, such as answering calls and signposting clients to appropriate services. This will help you demonstrate your knowledge during the interview.
✨Show Empathy and Passion
Shelter Cymru values individuals who are passionate about making a difference in people's lives. Be prepared to share examples of how you've shown empathy in previous roles or situations, especially in challenging circumstances.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think of examples from your past experiences where you successfully navigated similar challenges.
✨Research Shelter Cymru
Take some time to learn about Shelter Cymru's mission, values, and the services they provide. Being knowledgeable about the organisation will not only impress your interviewers but also help you align your answers with their goals.