At a Glance
- Tasks: Lead a team delivering vital housing advice across the Western Bay region.
- Company: Join Shelter Cymru, a passionate team dedicated to fighting the housing crisis.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive work environment.
- Other info: Be part of a diverse team committed to social change and community support.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing law and strong management skills are essential.
Location: Swansea with a minimum of 1 day per week working in the office.
Salary: £33,379 per annum (pro rata if applicable)
Contract: Permanent
Hours: 35hrs per week (welcome applications for part hours also 28hrs - 35hrs per week)
Closing date: 8 June 2026
Job Introduction: The Team Leader (Western Bay) will be responsible for ensuring that high quality, responsive and effective housing advice services are delivered across the Western Bay region, which includes Swansea, Neath Port Talbot and Bridgend. This post takes direct line management responsibility for all Housing Law Caseworkers who are delivering face-to-face housing advice services to the Western Bay region. Housing advice services are delivered by phone, through outreach based advice surgeries, and at county courts when housing possession cases are listed, offering specialist legal advice and support. Housing Advice Services are funded through the Welsh Government, the Legal Aid Agency (LAA) and local authority contracts. The post holder will also be expected to undertake up to a maximum of 23 hours direct casework per week (to be agreed with the CHAS Lead) in order to make a delivery contribution, meet the LAA Supervisor Standard and maintain casework expertise.
About us: We are delighted that you are considering joining the team at Shelter Cymru. We understand the devastating impact that the housing emergency causes and every day we work alongside people to deal with the damaging effect it has on their lives. We currently employ a paid workforce of over 100 people across Wales and an increasing number of volunteers. With the types of services and support we offer and our campaigning and lobbying agenda, our job roles present challenging and rewarding careers and volunteering opportunities. You will find people throughout Shelter Cymru believe passionately in what they do, have an appreciation of our beliefs and values, and a desire to make a difference. We believe that home is everything, and we never give up. People feel that working for Shelter Cymru is more than just a job, they are part of a close knit team that provides help to those that need it, and is constantly striving to effect change. So come and join the fight for home and become part of the Shelter Cymru team!
Shelter Cymru offers a high level of support, a welcoming work environment and an excellent package of benefits – for further details of the key benefits available please visit the recruitment page of our website. Shelter Cymru recruits based on merit and wants a workforce that reflects the diversity of individuals in housing need. We particularly welcome applications from Black, Asian and Minority Ethnic people who are currently under-represented within our workforce.
Team Leader Western Bay employer: Shelter Cymru
Shelter Cymru is an exceptional employer dedicated to making a meaningful impact in the housing sector. Located in Swansea, our team thrives in a supportive and collaborative work culture that values diversity and personal growth, offering comprehensive benefits and opportunities for professional development. Join us in our mission to provide vital housing advice services and be part of a passionate team committed to effecting positive change in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader Western Bay
✨Tip Number 1
Get to know the company! Research Shelter Cymru and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing advice. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to housing advice. Think about how your experience aligns with the role of Team Leader and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Shelter Cymru team and making a real impact.
We think you need these skills to ace Team Leader Western Bay
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Team Leader. Make sure you understand the key responsibilities and how your experience aligns with them.
Tailor Your Application:Don’t just send a generic CV and cover letter! We want to see how your skills and experiences specifically relate to the role. Highlight relevant achievements and use language from the job description to show you’re a perfect fit.
Be Prompt with Your Application:Time is of the essence! Apply as soon as you can, especially since the closing date is 8 June 2026. The sooner we see your application, the better your chances of making it to the interview stage.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re following the right process. Plus, you’ll find all the details you need there!
How to prepare for a job interview at Shelter Cymru
✨Know Your Stuff
Make sure you’re well-versed in housing law and the specific challenges faced in the Western Bay region. Brush up on recent changes in legislation and be ready to discuss how these impact the services provided.
✨Show Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to manage and inspire a team. Prepare examples of how you've successfully led teams in the past, focusing on your approach to mentoring and supporting others.
✨Understand the Organisation
Familiarise yourself with Shelter Cymru’s mission and values. Be prepared to discuss how your personal beliefs align with their commitment to making a difference in people’s lives, especially regarding housing issues.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges in delivering housing advice and how you would handle them, showcasing your expertise and practical approach.
