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- Tasks: Lead a team delivering top-notch housing advice across the Western Bay region.
- Company: Join a supportive organisation dedicated to making a difference in housing services.
- Benefits: Enjoy 29 days leave, well-being days, and hybrid working options.
- Why this job: Make a real impact while developing your leadership skills in a meaningful role.
- Qualifications: Experience in housing advice or management is a plus, but passion is key!
- Other info: Diverse workplace with opportunities for personal and professional growth.
The predicted salary is between 33379 - 33379 ÂŁ per year.
Location: Swansea (minimum of 1 day per week in the office).
Salary: £33,379 per annum (pro‑rated if applicable).
Contract: Permanent.
Hours: 35 hours per week (part‑time 28–35 hours welcomed).
Closing date: 6th May 2026.
Responsibilities
The Team Leader (Western Bay) will be responsible for ensuring that high‑quality, responsive, and effective housing advice services are delivered across the Western Bay region, which includes Swansea, Neath Port Talbot, and Bridgend. The post takes direct line‑management responsibility for all Housing Law Caseworkers delivering face‑to‑face housing advice services in the region. Housing advice services are delivered by phone, through outreach‑based advice surgeries, and at county courts when housing possession cases are listed, offering specialist legal advice and support. Services are funded through the Welsh Government, the Legal Aid Agency (LAA), and local authority contracts. The post holder will also be expected to undertake up to a maximum of 23 hours of direct casework per week (to be agreed with the CHAS Lead) in order to make a delivery contribution, meet the LAA Supervisor Standard, and maintain casework expertise.
Benefits
- 29 days annual leave plus 2 Shelter Cymru days and public holidays (pro‑rated for part‑time staff and those joining part‑way through the year).
- 3 paid well‑being days (pro‑rated for part‑time staff).
- Paid carer and compassionate leave.
- Well‑being support and workplace counselling for frontline workers.
- Hybrid working with a minimum of 1 day per week in the office and office bases across Wales.
- Employee Assistance Programme (online resources, counselling, legal & financial support, referral services).
- Financial benefits: contributory pension scheme (employer 4.25%, employee 5%), non‑contributory group life assurance scheme (up to two times annual salary), enhanced maternity, paternity, shared parental and adoption pay, enhanced sick pay, contribution to Christmas party, access to Blue Light Scheme via Blue Light Card Homelessness Discounts, access to Charity worker discounts via https://www.charityworkerdiscounts.com/.
We welcome applications from Black, Asian and Minority Ethnic people who are currently under‑represented within our workforce.
Team Leader - Western Bay in Swansea employer: Shelter Cymru
Contact Detail:
Shelter Cymru Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Western Bay in Swansea
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working in housing advice. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to housing law. We recommend role-playing with a friend to boost your confidence and get comfortable discussing your experience.
✨Tip Number 3
Showcase your passion for housing advice during interviews. Share specific examples of how you've made a difference in previous roles. This will help you stand out as a candidate who truly cares about the work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Team Leader - Western Bay in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Team Leader role. We want to see how you can bring value to our housing advice services in the Western Bay region.
Showcase Your Leadership Skills: As a Team Leader, you'll be managing Housing Law Caseworkers, so it's crucial to demonstrate your leadership abilities. Share examples of how you've successfully led teams or projects in the past, and how you can inspire others.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Shelter Cymru
✨Know Your Stuff
Make sure you’re well-versed in housing law and the specific services offered in the Western Bay region. Brush up on recent changes in legislation and be ready to discuss how these impact the advice services you’ll be leading.
✨Showcase Your Leadership Skills
Prepare examples of your previous leadership experiences, especially in managing teams delivering face-to-face services. Think about challenges you've faced and how you motivated your team to overcome them.
✨Understand the Funding Landscape
Familiarise yourself with the funding sources mentioned in the job description, like the Welsh Government and the Legal Aid Agency. Be prepared to discuss how you would ensure the sustainability of services under these contracts.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. This could include inquiries about the current challenges facing the team or how success is measured in this position. It shows your genuine interest and helps you gauge if it’s the right fit for you.