At a Glance
- Tasks: Lead a team delivering vital housing advice across Western Bay and manage caseworkers.
- Company: Join Shelter Cymru, a passionate team dedicated to fighting the housing crisis.
- Benefits: Competitive salary, supportive environment, and excellent benefits package.
- Other info: Flexible hours available; we value diversity and welcome all applicants.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing advice and strong leadership abilities.
The predicted salary is between 33379 - 33379 £ per year.
Location: Swansea with a minimum of 1 day per week working in the office.
Salary: 33,379 per annum (pro rata if applicable)
Contract: Permanent
Hours: 35hrs per week (welcome applications for part hours also 28hrs - 35hrs per week)
Closing date: 8 June 2026
The Team Leader (Western Bay) will be responsible for ensuring that high quality, responsive and effective housing advice services are delivered across the Western Bay region, which includes Swansea, Neath Port Talbot and Bridgend. This post takes direct line management responsibility for all Housing Law Caseworkers who are delivering face-to-face housing advice services to the Western Bay region. Housing advice services are delivered by phone, through outreach based advice surgeries, and at county courts when housing possession cases are listed, offering specialist legal advice and support. Housing Advice Services are funded through the Welsh Government, the Legal Aid Agency (LAA) and local authority contracts.
The post holder will also be expected to undertake up to a maximum of 23 hours direct casework per week (to be agreed with the CHAS Lead) in order to make a delivery contribution, meet the LAA Supervisor Standard and maintain casework expertise.
We are delighted that you are considering joining the team at Shelter Cymru. We understand the devastating impact that the housing emergency causes and every day we work alongside people to deal with the damaging effect it has on their lives. We currently employ a paid workforce of over 100 people across Wales and an increasing number of volunteers. With the types of services and support we offer and our campaigning and lobbying agenda, our job roles present challenging and rewarding careers and volunteering opportunities. You will find people throughout Shelter Cymru believe passionately in what they do, have an appreciation of our beliefs and values, and a desire to make a difference. We believe that home is everything, and we never give up. People feel that working for Shelter Cymru is more than just a job, they are part of a close knit team that provides help to those that need it, and is constantly striving to effect change. So come and join the fight for home and become part of the Shelter Cymru team!
Shelter Cymru offers a high level of support, a welcoming work environment and an excellent package of benefits – for further details of the key benefits available please visit the recruitment page of our website. Shelter Cymru recruits based on merit and wants a workforce that reflects the diversity of individuals in housing need. We particularly welcome applications from Black, Asian and Minority Ethnic people who are currently under-represented within our workforce.
Housing Homeless Team Leader in Swansea employer: Shelter Cymru
Shelter Cymru is an exceptional employer dedicated to making a meaningful impact in the lives of those facing housing challenges. With a strong commitment to employee support, a collaborative work culture, and opportunities for professional growth, our team members are empowered to make a difference in their communities. Located in Swansea, we offer a welcoming environment where passion for social change thrives, ensuring that every employee feels valued and part of a close-knit team working towards a common goal.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Homeless Team Leader in Swansea
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Shelter Cymru and understanding their mission. Be ready to discuss how your values align with theirs and share examples of your past experiences that demonstrate your commitment to helping those in need.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable talking about your experience in housing advice and casework, and be sure to highlight your leadership abilities. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Shelter Cymru team and making a difference.
We think you need these skills to ace Housing Homeless Team Leader in Swansea
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Team Leader. We want to see how you can contribute to delivering high-quality housing advice services across the Western Bay region.
Showcase Your Leadership Skills:As a Team Leader, you'll be managing Housing Law Caseworkers, so it's crucial to demonstrate your leadership experience. Share examples of how you've successfully led teams or projects in the past, and how you can inspire others to make a difference.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the best fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application reaches us quickly and efficiently. Plus, you'll find all the details about the role and our values there, which can help you tailor your application even further!
How to prepare for a job interview at Shelter Cymru
✨Know Your Stuff
Make sure you brush up on housing law and the specific challenges faced in the Western Bay region. Familiarise yourself with Shelter Cymru's mission and values, as well as recent developments in housing policy. This will show your passion and commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed projects in the past. Think about times when you’ve had to motivate others or resolve conflicts. Highlighting these experiences will demonstrate that you’re ready to take on the responsibilities of a Team Leader.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a difficult client or managing a crisis. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to provide effective housing advice.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Ask about the team dynamics, ongoing projects, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
