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- Tasks: Answer calls on a helpline and guide clients to the right services.
- Company: Join Shelter Cymru, a leading charity dedicated to housing support.
- Benefits: Enjoy 29 days annual leave, wellbeing days, and enhanced sick pay.
- Other info: Hybrid working model with one day in the office each week.
- Why this job: Make a real difference in people's lives while working flexibly.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24843 - 24843 £ per year.
Shelter Cymru is seeking a Triage Adviser to join their team. This role involves answering calls on a helpline and guiding clients to the right service for advice.
With a hybrid working model, candidates can work from home and in the office one day a week. The position offers 29 days annual leave, plus additional benefits such as wellbeing days, enhanced sick pay, and a contributory pension scheme. The salary is £24,843 per annum (pro rata) based in Newport, Wales.
Hybrid Triage Advisor – Housing Helpline & Signposting in Newport employer: Shelter Cymru
Contact Detail:
Shelter Cymru Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Triage Advisor – Housing Helpline & Signposting in Newport
✨Tip Number 1
Make sure you research Shelter Cymru and their mission. Knowing the ins and outs of the organisation will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Triage Adviser, you'll be guiding clients over the phone, so it's crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network with current or former employees of Shelter Cymru. They can provide insider tips on what the company values and what to expect in the role. Plus, it’s a great way to make connections in the industry!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications there.
We think you need these skills to ace Hybrid Triage Advisor – Housing Helpline & Signposting in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Triage Adviser role. We want to see how you can guide clients effectively, so don’t hold back on showcasing relevant examples!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for helping others shines through in your words.
Show Your Understanding of the Role: Take a moment to research what a Triage Adviser does and the importance of signposting in housing advice. We love candidates who demonstrate a solid understanding of the role and its impact on clients’ lives.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Shelter Cymru!
How to prepare for a job interview at Shelter Cymru
✨Know Your Stuff
Familiarise yourself with Shelter Cymru's mission and the specific services they offer. Understanding the nuances of housing advice and the challenges clients face will help you answer questions confidently and show your genuine interest in the role.
✨Practice Active Listening
As a Triage Adviser, you'll need to listen carefully to clients' needs. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you can engage effectively with clients.
✨Showcase Your Empathy
This role requires a compassionate approach. Prepare examples from your past experiences where you've successfully supported someone in need. Highlighting your ability to empathise will resonate well with the interviewers and align with the values of Shelter Cymru.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the hybrid working model. This not only shows your enthusiasm for the position but also helps you gauge if the company culture is the right fit for you.