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- Tasks: Join our Triage team to provide vital housing advice via phone and online.
- Company: Shelter Cymru, a leading charity dedicated to housing support.
- Benefits: Generous leave, hybrid working, and access to counselling services.
- Other info: Flexible working across various locations in Wales with great career development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 14906 - 24843 £ per year.
Location: Flexible
Contract: FXTM until February 2027
Hours: 21 per week
Salary: £24,843 per annum (pro rata) £14,906 per annum
Closing date: 10am – 22 May 2026
Job Introduction
We have an exciting opportunity to be part of a team who provide a National Housing Advice Service through a mixture of phone, web-chat, email advice and online advice services. As a member of our Triage team you will be tasked with answering telephone calls on our helpline, and signposting the client to the most appropriate team or service for advice. Shelter Cymru are working with staff to offer a form of hybrid working, we are currently asking staff to attend the office one day a week minimum. Employees are provided with an office base but this role can be based at any of our offices across Wales.
Responsibilities
- Answer telephone calls on our helpline and signpost the client to the most appropriate team or service for advice.
Benefits
- 29 days annual leave plus 2 Shelter Cymru days and public holidays (pro-rata for part‑time staff and those joining part‑way through the year).
- 3 paid wellbeing days (pro‑rata for part‑time staff).
- Paid carers and compassionate leave.
- Hybrid working – minimum of one day per week in the office; offices across Wales (Cardiff, Swansea, Rhyl, Felinheli and Wrexham).
- Workplace counselling – frontline workers have access to bi‑monthly peer support and reflective practice groups, facilitated by a counsellor, and 121 counselling sessions.
- Employee Assistance Programme – online resources, counselling, legal & financial support and referral services.
- Contributory pension scheme – employer contribution 4% and 5% employee contribution.
- Non‑contributory group life assurance scheme (up to two times annual salary).
- Enhanced maternity, paternity, shared parental and adoption pay.
- Enhanced sick pay scheme.
- Contribution to Christmas party.
- Access to the Blue Light Scheme via Blue Light Card Homelessness discounts.
- Access to Charity worker discounts via https://www.charityworkerdiscounts.com/.
Equal Opportunities Statement
Shelter Cymru recruits based on merit and wants a workforce that reflects the diversity of individuals in housing need. We particularly welcome applications from Black, Asian and Minority Ethnic people who are currently under‑represented within our workforce.
Triage Adviser - Shelter Cymru Live in Newport-On-Tay employer: Shelter Cymru
Contact Detail:
Shelter Cymru Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Adviser - Shelter Cymru Live in Newport-On-Tay
✨Tip Number 1
Get to know the company! Research Shelter Cymru and their mission. Understanding their values and services will help you connect better during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls on the helpline, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with the kind of questions you might face.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Shelter Cymru.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest job openings and updates directly from us, making your job search smoother.
We think you need these skills to ace Triage Adviser - Shelter Cymru Live in Newport-On-Tay
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Triage Adviser role. Highlight your relevant experience and skills that match the job description, especially your ability to provide advice and support through various channels.
Show Your Passion: Let us see your enthusiasm for helping others! Share any personal experiences or motivations that drive you to work in housing advice. This will help us understand why you're a great fit for our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine, so make every word count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Shelter Cymru
✨Know Your Stuff
Familiarise yourself with Shelter Cymru's mission and the services they provide. Understand the role of a Triage Adviser and be ready to discuss how your skills can help clients navigate their housing issues.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a Triage Adviser, as you'll need to understand clients' needs quickly. Show that you can summarise what they've said and ask relevant follow-up questions.
✨Show Empathy and Understanding
This role involves helping people in difficult situations. Be prepared to share examples from your past where you've shown empathy or provided support. Highlight your ability to connect with clients on a personal level.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This shows your interest in the role and the organisation. You might ask about the team dynamics or how success is measured in the Triage team.