Service Advisor

Service Advisor – Kia Epsom Dealership

The Opportunity: Join Our Family-Run Team

Are you a highly motivated and experienced Service Advisor with a passion for exceptional customer service? Our busy, family-run Kia Epsom Dealership is expanding and actively seeking an enthusiastic professional to join our welcoming team.

If you thrive in a fast-paced environment and share our commitment to customers and cars, this is your chance to become a valuable part of our exciting journey.

Key Responsibilities:

As our Service Advisor, you will be the primary point of contact for our service customers, ensuring a seamless and positive experience from arrival to departure. Your core duties will include:

• Warmly greeting customers and professionally assessing their vehicle service and repair needs.
• Providing clear, detailed, and accurate cost estimates and explanations for all work required.
• Efficiently scheduling service appointments and meticulously managing the workshop diary to ensure maximum productivity.
• Liaising closely with the Workshop Team to ensure timely completion and high-quality standards for all vehicles.
• Explaining complex technical information and repair details to customers in a friendly, clear, and easy-to-understand manner.
• Handling all cash and card transactions accurately and maintaining precise service records and documentation.
• Proactively identifying and upselling appropriate additional services, products, or maintenance plans to enhance the customer experience and vehicle safety.

What We Are Looking For (Qualifications):

• Essential: Proven experience in a high-quality, customer-facing role.
• Preferable: Previous experience within the Motor Industry (e.g., Service Advisor, Parts Advisor, etc.) is highly desirable but we will consider you l if you possess outstanding customer skills and an understanding of the industry.
• Exceptional customer service and communication skills, with a natural ability to build trust and rapport quickly with diverse clients.
• Proficiency in invoicing, handling payments, and maintaining accurate administrative and accounting records.
• A demonstrable track record of successfully recommending and upselling relevant products or services.
• A Full UK Driving Licence is required for this role.

Employee Benefits:

We value our team members and offer a competitive package designed to reward your expertise and commitment:

• Competitive Salary based on experience, plus a Generous On-Target Earnings (OTE) structure.
• 25 Days Annual Leave per annum.
• Ongoing Training and Development opportunities to advance your skills and career within the company.
• Employee Discounts on automotive services, parts, and products.
• Optional Car Schemes.
• Optional Private Health Care.

Apply Now

If you have a passion for cars, excellent communication and organisational skills, and are dedicated to helping customers make informed decisions about their vehicles, we encourage you to apply.

Join our friendly, busy, and growing team as a Service Advisor at Kia Epsom

Job Types: Full-time, Permanent

Pay: £24,500.00-£45,000.00 per year

Benefits:

• Company pension
• Private medical insurance

Experience:

• Service Advisor: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person