Relationship Manager - Energy Supply

This is a homebased role with the ability to travel within a specified territory and be present in our office when required.

At Shell Energy, we believe there’s a better way to power your business. Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology.

We offer businesses across Britain 100% renewable electricity as standard. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also offer natural gas to our customers with the option of supplying green gas on request.

What you’ll be doing

• Reporting into the Strategy & Relationship Manager, the Relationship Manager will be responsible for building and maintaining strong working relationships with key clients, implementing new business strategies and driving new business growth to exceed growth targets.
• Support the development of sales strategies to optimise performance and deliver new business opportunities across the Direct channel or Third-parties.
• Engage with external senior leaders to understand their strategic vision, needs and challenges.
• Identify and develop opportunities for business growth.
• Build and maintain strong relationships with key customers, partners and decision makers.
• Work closely with internal teams to ensure seamless service delivery and exceed customer expectation.
• Conduct regular meetings and reviews with internal teams for live views of portfolios.
• Regular travel to customers to conduct strategic meetings, identifying upselling / cross-selling opportunities, contributing to MM growth.
• Gather customer feedback for product development and service enhancements.
• Where necessary, prepare and deliver presentations to customers.
• Point of escalation for relationship issues such as complaints and poor behaviours.
• Responsible for identifying, developing, and deploying business cases to drive and enhance growth across MM.
• Preparing and presenting reports to the Strategy & Relationship Manager or Head of Mid Market Sales, highlighting key performance metrics, challenges, and opportunities.

What you bring

• Essential
• Detailed knowledge and experience of the energy markets, industry and sales processes.
• Must have significant experience of working in a commercially focused and complex business environment.
• Ability to manage multiple stakeholders to ensure customer and operational excellence.
• Able to create and develop new value building propositions to broaden the value delivered through Third Parties and Direct customers.
• Able to identify and target important decision‑making relationships to achieve our ambitious growth plan in Mid‑Market.
• Must have a strong understanding of the UK Energy Market showing significant awareness of the strengths and weaknesses of the competition in the Supply market, along with the ability to capitalise on this knowledge.
• Ability to analyse customers data and trends to identify opportunities and risk, identify and maximise commercial opportunities.
• A confident communicator with an ability to deliver complex messages simply, clearly, and concisely.
• Strong problem solving skills, to be able to address customers concerns and resolve where necessary for the benefit of both parties.
• Ability to action any other task require of you but the Strategy & Relationship Manager or the Head of Mid Market Sales.
• Desirable
• Strong organisational skills with ability to balance tactical and strategic business priorities.
• Ability to emphasise with customers and adapt communication style to best fit the situation.

What we offer

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values‑led culture that encourages you to be the best version of yourself.
• Benefit from a range of flexible working options.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non‑birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and international teams.
• Gain access to a wide range of training and development programmes.

Accessibility and Accommodations

Shell is working to advance an inclusive, psychologically safe and accessible environment where people with disabilities can excel. If you require any accommodations or accessibility adjustments during the application or interview process, please let us know when prompted in your application. We strive to ensure that our process and workplace is accessible to everyone and are dedicated to making reasonable adjustments to support your needs.

Equal Opportunity Employer

Shell is an Equal Opportunity Employer.