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- Tasks: Manage B2B customer accounts and enhance their experience with our services.
- Company: Leading energy company in Milton Keynes with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and diverse career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in utilities and excellent communication skills.
- Other info: Inclusive environment that values your contributions and growth.
The predicted salary is between 35000 - 45000 £ per year.
A leading energy company in Milton Keynes is looking for a Customer Experience Account Manager to foster relationships with Mid-Market B2B customers. You will oversee customer account management, ensuring satisfaction and optimizing their journey.
The ideal candidate should have proven utilities experience and strong communication skills.
This position offers a competitive salary, flexible working hours, and the chance to grow through diverse career opportunities within an inclusive environment.
B2B CX Account Manager – Mid‑Market (Remote) in Milton Keynes employer: Shell
Contact Detail:
Shell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B CX Account Manager – Mid‑Market (Remote) in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector and let them know you're on the hunt for a B2B CX Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its customer experience strategies. We want you to shine when discussing how you can optimise the customer journey for Mid-Market B2B clients. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Customer Experience Account Manager, you'll need to convey ideas clearly and build relationships. Grab a friend or family member and do some mock interviews to get comfortable with your pitch.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace B2B CX Account Manager – Mid‑Market (Remote) in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in utilities and customer account management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how you can foster relationships with our Mid-Market B2B customers. Keep it engaging and personal!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Shell
✨Know Your Customer Experience
Make sure you understand the fundamentals of customer experience, especially in the B2B sector. Research the company’s approach to customer satisfaction and be ready to discuss how your previous experience aligns with their goals.
✨Showcase Your Communication Skills
As a Customer Experience Account Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients in the past, particularly in resolving issues or enhancing their journey.
✨Demonstrate Your Utilities Knowledge
Since the role requires proven utilities experience, brush up on industry trends and challenges. Be prepared to discuss how your background can help the company navigate these aspects and improve customer relationships.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's customer experience strategies and future plans. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.