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- Tasks: Support the Warranty Manager with claims, records, and customer communication.
- Company: Join Shelbourne Motors, an award-winning automotive group in Northern Ireland.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Dynamic workplace with a focus on collaboration and problem-solving.
- Why this job: Be part of a trusted team that values quality service and customer satisfaction.
- Qualifications: Clerical experience, strong organisational skills, and proficiency in MS Office.
The predicted salary is between 25000 - 30000 £ per year.
About us! Shelbourne Motors is one of Northern Irelands most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions.
In recent years, Shelbourne Motors has experienced significant growth, transformation and recognition, including:
- Dealer Group of the Year 2024 & 2025
- EV Dealer of the Year 2025
- Best Marketing Campaign 2025
- Business Eye Northern Irelands Fastest Growing Family Business
- AM Awards Highly Commended: Best Marketing Strategy
Our success is driven by our people, our ambition, and our long-term vision: To be the most trusted, customer-centred and sustainable automotive group.
Location: 334 Tandragee Road, Craigavon BT62 3RB
Hours: Monday - Friday: 8:30am - 5:30pm and one in three Saturday 9:00am - 1:00pm
Job Overview: Due to continued growth & expansion, we have created a new Warranty Administrator role to support our Warranty Manager. This role involves supporting the warranty manager with warranty claims, maintaining accurate records, and providing exceptional support to our customers and internal departments. The ideal candidate will possess strong clerical experience and excellent organisational skills to ensure smooth processing of warranty requests and efficient communication across teams. This position offers an opportunity to contribute to our company's reputation for quality service and customer satisfaction.
Responsibilities:
- Provide advice to colleagues on items covered under warranty so that they can communicate this to the customer and make appropriate claims for work complete.
- Liaise with internal customers on the progress of warranty claims when required.
- Receives warranty cards from the Service Advisor and updates the system entering the appropriate claim codes to indicate the cause, make of part, fault diagnosis and detail of the customer complaint.
- Produces month end reports to show claim value versus credits and discusses these with the Manager, before taking appropriate / agreed action.
- Maintain detailed records of warranty submissions, approvals, and rejections using our database systems.
- Liaise with customers, suppliers, and internal departments to resolve warranty issues promptly.
- Support the warranty manager with general clerical duties such as reporting, filing, data entry, and correspondence.
Skills:
- Experience in warranty in the motor trade highly advantageous.
- Proven clerical experience with a strong attention to detail.
- Excellent organisational skills with the ability to prioritise tasks effectively.
- Strong communication skills, both written and verbal, for liaising with customers and internal teams.
- Proficiency in MS Office Suite (Word, Excel, Outlook) and database management systems.
- Ability to work independently whilst maintaining a collaborative approach within the team.
- A proactive attitude with problem-solving capabilities to handle complex warranty issues efficiently.
This role is vital in ensuring our warranty processes are handled professionally and efficiently, contributing significantly to customer satisfaction and operational excellence.
Warranty Administrator TLNT1_NI employer: Shelbourne Motors
Contact Detail:
Shelbourne Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator TLNT1_NI
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to Shelbourne Motors. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Shelbourne Motors, their values, and recent achievements. Show us you’re genuinely interested in being part of our award-winning team.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how you’d handle warranty claims and customer interactions, as these are key in the Warranty Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our fantastic team at Shelbourne Motors.
We think you need these skills to ace Warranty Administrator TLNT1_NI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Administrator role. Highlight your clerical experience and organisational skills, as these are key for us. Use specific examples that show how you've handled warranty claims or similar tasks in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about the automotive industry and how you can contribute to our team's success. Be sure to mention your problem-solving skills and any relevant experience you have.
Showcase Your Communication Skills: Since this role involves liaising with customers and internal teams, it's important to demonstrate your strong communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, you'll find all the details you need about the role and our company!
How to prepare for a job interview at Shelbourne Motors
✨Know Your Warranty Basics
Before the interview, brush up on your knowledge of warranty processes in the automotive industry. Understand common terms and procedures, as this will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples from your past experience where you've demonstrated strong organisational skills. Think about times when you managed multiple tasks or maintained detailed records, as these are crucial for the Warranty Administrator role.
✨Communicate Clearly
Since the job involves liaising with customers and internal teams, practice articulating your thoughts clearly. During the interview, focus on how you can convey complex information simply and effectively, which is key to resolving warranty issues.
✨Ask Insightful Questions
Prepare a few thoughtful questions about Shelbourne Motors and the Warranty Administrator role. This shows your enthusiasm and helps you understand how you can contribute to their mission of providing exceptional customer service.