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- Tasks: Support the Warranty Manager with claims, records, and customer communication.
- Company: Join Shelbourne Motors, an award-winning automotive group in Northern Ireland.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Other info: Work in a collaborative atmosphere with a focus on professional development.
- Why this job: Be part of a trusted team that values quality service and customer satisfaction.
- Qualifications: Strong clerical skills, attention to detail, and proficiency in MS Office required.
The predicted salary is between 25000 - 30000 £ per year.
About us! Shelbourne Motors is one of Northern Irelands most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions.
In recent years, Shelbourne Motors has experienced significant growth, transformation and recognition, including:
- Dealer Group of the Year 2024 & 2025
- EV Dealer of the Year 2025
- Best Marketing Campaign 2025
- Business Eye Northern Irelands Fastest Growing Family Business
- AM Awards Highly Commended: Best Marketing Strategy
Our success is driven by our people, our ambition, and our long-term vision: To be the most trusted, customer-centred and sustainable automotive group.
Location: 334 Tandragee Road, Craigavon BT62 3RB
Hours: Monday - Friday: 8:30am - 5:30pm and one in three Saturday 9:00am - 1:00pm
Job Overview: Due to continued growth & expansion, we have created a new Warranty Administrator role to support our Warranty Manager. This role involves supporting the warranty manager with warranty claims, maintaining accurate records, and providing exceptional support to our customers and internal departments. The ideal candidate will possess strong clerical experience and excellent organisational skills to ensure smooth processing of warranty requests and efficient communication across teams. This position offers an opportunity to contribute to our company's reputation for quality service and customer satisfaction.
Responsibilities:
- Provide advice to colleagues on items covered under warranty so that they can communicate this to the customer and make appropriate claims for work complete.
- Liaise with internal customers on the progress of warranty claims when required.
- Receives warranty cards from the Service Advisor and updates the system entering the appropriate claim codes to indicate the cause, make of part, fault diagnosis and detail of the customer complaint.
- Produces month end reports to show claim value versus credits and discusses these with the Manager, before taking appropriate / agreed action.
- Maintain detailed records of warranty submissions, approvals, and rejections using our database systems.
- Liaise with customers, suppliers, and internal departments to resolve warranty issues promptly.
- Support the warranty manager with general clerical duties such as reporting, filing, data entry, and correspondence.
Skills:
- Experience in warranty in the motor trade highly advantageous.
- Proven clerical experience with a strong attention to detail.
- Excellent organisational skills with the ability to prioritise tasks effectively.
- Strong communication skills, both written and verbal, for liaising with customers and internal teams.
- Proficiency in MS Office Suite (Word, Excel, Outlook) and database management systems.
- Ability to work independently whilst maintaining a collaborative approach within the team.
- A proactive attitude with problem-solving capabilities to handle complex warranty issues efficiently.
This role is vital in ensuring our warranty processes are handled professionally and efficiently, contributing significantly to customer satisfaction and operational excellence.
Warranty Administrator employer: Shelbourne Motors
Contact Detail:
Shelbourne Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to warranty roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to warranty administration. Think about how your skills can help Shelbourne Motors maintain its reputation for quality service and customer satisfaction.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed records or handled warranty claims in the past. This will demonstrate your attention to detail and ability to prioritise tasks effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our award-winning team at Shelbourne Motors.
We think you need these skills to ace Warranty Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Administrator role. Highlight your clerical experience and organisational skills, as these are key for us. Use specific examples that show how you've handled warranty claims or similar tasks in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about the automotive industry and how you can contribute to our team's success. Be sure to mention any relevant experience and your proactive attitude towards problem-solving.
Show Off Your Communication Skills: Since this role involves liaising with customers and internal teams, make sure your written application reflects your strong communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Shelbourne Motors!
How to prepare for a job interview at Shelbourne Motors
✨Know Your Warranty Stuff
Make sure you brush up on warranty processes in the automotive industry. Understand common claims and how they’re processed. This will show that you’re not just interested in the role, but that you’re also knowledgeable about what it entails.
✨Show Off Your Organisational Skills
Prepare examples of how you've managed records or handled multiple tasks in previous roles. Being a Warranty Administrator requires excellent organisational skills, so be ready to discuss how you prioritise and keep everything in order.
✨Communicate Like a Pro
Since this role involves liaising with customers and internal teams, practice your communication skills. Think of scenarios where you’ve resolved issues or communicated complex information clearly. This will help demonstrate your strong verbal and written skills.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss specific challenges you’ve faced in previous jobs and how you tackled them. This will highlight your proactive attitude and capability to handle warranty issues efficiently.