At a Glance
- Tasks: Lead the Renault parts team and deliver exceptional customer service daily.
- Company: Join Shelbourne Motors, a top automotive group in Northern Ireland.
- Benefits: Enjoy 30 days annual leave, competitive pay, and staff car purchase scheme.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Be part of a fast-growing company with a focus on innovation and teamwork.
- Qualifications: 4 years experience in a similar role, excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Shelbourne Motors is one of Northern Ireland's most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions.
Our success is driven by our people, our ambition, and our long-term Vision: To be the most trusted, customer-centred and sustainable automotive group. Our mission and values place customer experience, innovation, teamwork and zero-emissions leadership at the heart of everything we do.
We are now seeking an experienced Senior Parts Advisor, who has exemplary customer service skills to join our Renault Parts team.
Location: Portadown
Hours of work: Monday - Friday 8.30am - 5.30pm and alternate Saturday 9.00am - 1.00pm
The Role
- Managing Renault parts day to day operations
- Team leading and training to ensure all parts advisors operate to high standards of professionalism and customer service
- Ensuring agreed targets are met with a drive to exceed
- Optimising sales opportunities
- Order taking via the telephone, email and face to face
- Order picking
- Carrying out daily / weekly stock checking
- Systematically arranging the parts in the stock room
- Organising pre-picking of parts for service workshop team
- Delivering parts to our trade customers
The Person
The ideal candidate will be an excellent communicator and have a commitment to delivering outstanding customer service. It is essential for the successful candidate to have a valid clean driving licence as you may on occasions be required to deliver parts to our customers. Applicants should have a minimum of 4 years previous experience in a similar role, preferably within the motor industry. We may however consider applicants with previous transferable stock control or warehousing experience. A valid fork lift licence is desirable but not essential.
Why Shelbourne?
As one of the fastest growing motor retailers in Northern Ireland we offer a competitive package for this role which will include but isn't limited to:
- 30 days annual leave (increasing with long service)
- Company pension scheme
- Industry leading performance pay plan
- Company events
- Staff purchase car scheme (after 6 months)
If you have what it takes to join a pro-active professional company, and feel that you will be an asset to our company, we would like to hear from you.
To Apply Online: Upload your CV & submit below. Speak to us in confidence by calling HR Direct Line.
Shelbourne Motors Limited is an Equal Opportunities Employer.
Senior Parts Advisor employer: Shelbourne Motors
Shelbourne Motors is an award-winning automotive group in Northern Ireland, renowned for its commitment to customer experience and innovation. With a vibrant work culture that prioritises teamwork and sustainability, employees enjoy competitive benefits including 30 days of annual leave, a company pension scheme, and opportunities for professional growth within a rapidly expanding organisation. Join us in Portadown and be part of a dynamic team that values your contributions and supports your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Parts Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Shelbourne Motors. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Shelbourne Motors thoroughly. Know their values, recent achievements, and what makes them tick. This will show you’re genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice your customer service scenarios! As a Senior Parts Advisor, you’ll need to demonstrate your skills in handling various customer situations. Role-play with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Shelbourne Motors!
We think you need these skills to ace Senior Parts Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Senior Parts Advisor role. Highlight your customer service expertise and any relevant automotive experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for Shelbourne Motors. Share specific examples of how you've excelled in similar roles and how you align with our mission and values.
Showcase Your Communication Skills:As a Senior Parts Advisor, communication is key! Make sure your application is clear, concise, and free of errors. This will demonstrate your attention to detail and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Shelbourne Motors
✨Know Your Stuff
Make sure you brush up on your knowledge of Renault parts and the automotive industry. Familiarise yourself with common parts, their functions, and any recent innovations in the sector. This will show that you're not just a candidate, but someone who genuinely cares about the role.
✨Showcase Your Customer Service Skills
Since the role emphasises excellent customer service, prepare examples from your past experiences where you went above and beyond for customers. Think about specific situations where you resolved issues or improved customer satisfaction, as this will highlight your suitability for the position.
✨Demonstrate Team Leadership
As a Senior Parts Advisor, you'll be leading a team. Be ready to discuss your leadership style and how you've successfully trained or mentored others in previous roles. Share anecdotes that illustrate your ability to motivate and guide a team towards achieving targets.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team's dynamics, the company's vision for the future, or how they measure success in the parts department. This shows your interest in the role and helps you determine if it's the right fit for you.
