At a Glance
- Tasks: Sell parts and provide top-notch service to customers daily.
- Company: Join a leading automotive company with a focus on customer success.
- Benefits: Enjoy 30 days annual leave, competitive salary, and performance bonuses.
- Other info: Great career growth opportunities and fun staff treats like pizza lunches.
- Why this job: Be part of a dynamic team and make a real impact in the motor industry.
- Qualifications: Excellent communication skills and a clean driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Portadown premises
Hours of work: Monday – Friday 8.30am - 5.30pm and alternate Saturday 9.00am - 1.00pm
THE ROLE
As a Senior Parts Advisor, you will provide an excellent service to our internal and external customers on a daily basis and in a timely manner. The role involves:
- Selling parts to internal & external customers to achieve agreed targets
- Optimising sales opportunities
- Order taking via telephone, email and face to face
- Order picking
- Carrying out daily / weekly stock checking
- Systematically arranging the parts in the stock room
- Assisting with the pre-picking of parts for service workshop team
- Delivering parts to our trade customers
THE PERSON
The ideal candidate will be an excellent communicator and have a commitment to delivering outstanding customer service. A valid clean driving licence is essential as you may, on occasions, be required to deliver parts to our customers. Preference will be given to applicants with 2-3 years of previous experience in a similar role within the motor industry. Applicants with previous customer‑facing experience from other industries who have knowledge or an interest in vehicle layout, function and location of required parts for service and common repairs may also be considered. Preference will be given to those with a valid forklift licence.
Benefits
- 30 days annual leave (increasing with long service)
- Company pension scheme
- Industry leading performance pay plan
- Staff treats (pizza lunches etc)
Salary
Competitive salary plus potential to earn performance related bonuses.
To Apply
Speak to us in confidence by calling 028 3839 6800. Closing date: Applications must be submitted by 5.30pm on Saturday 31st May 2026.
Shelbourne Motors Limited is an Equal Opportunities Employer.
Senior Auto Parts Advisor – Drive Customer Success in Portadown employer: Shelbourne Motors
At Shelbourne Motors Limited, we pride ourselves on being an excellent employer, offering a supportive work culture that values customer success and employee growth. Located in Portadown, our team enjoys competitive salaries, a generous benefits package including 30 days of annual leave, and opportunities for performance-related bonuses, all while working in a dynamic environment that fosters collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Auto Parts Advisor – Drive Customer Success in Portadown
✨Tip Number 1
Get to know the company! Research Shelbourne Motors and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! When you get the chance to speak with someone from the company, be ready to explain how your experience aligns with the Senior Parts Advisor role. Highlight your customer service skills and any relevant motor industry knowledge.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. You never know who might put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Shelbourne Motors. Good luck!
We think you need these skills to ace Senior Auto Parts Advisor – Drive Customer Success in Portadown
Some tips for your application 🫡
Show Off Your Customer Service Skills:As a Senior Parts Advisor, your ability to communicate and provide excellent service is key. Make sure to highlight any relevant experience you have in customer-facing roles, especially if it relates to the motor industry.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing how you can contribute to our team!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for your achievements and responsibilities to make it easy for us to see why you’re the right fit for the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Shelbourne Motors
✨Know Your Parts
Familiarise yourself with common auto parts and their functions. This will not only help you answer technical questions but also show your passion for the industry. Brush up on the latest trends in vehicle technology to impress your interviewers.
✨Customer Service Focus
Prepare examples of how you've delivered outstanding customer service in previous roles. Think about specific situations where you went above and beyond for a customer, as this is crucial for the Senior Parts Advisor role.
✨Practice Your Communication Skills
As an excellent communicator, you'll need to convey information clearly and effectively. Practice answering common interview questions out loud, focusing on clarity and confidence. Role-playing with a friend can be a great way to refine your delivery.
✨Show Your Sales Savvy
Be ready to discuss how you've optimised sales opportunities in past positions. Prepare to share strategies you've used to meet or exceed targets, as this will demonstrate your ability to contribute to the company's success.
