At a Glance
- Tasks: Lead the aftersales department, ensuring top-notch customer service and team productivity.
- Company: Join Shelbourne Motors, an award-winning automotive group with a focus on innovation and sustainability.
- Benefits: Enjoy competitive salary, 30 days annual leave, pension contributions, and staff vehicle purchase schemes.
- Other info: Exciting career growth opportunities in a fast-growing family business.
- Why this job: Be part of a dynamic team making a real impact in the automotive industry.
- Qualifications: 3+ years as a Service or Aftersales Manager with strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Shelbourne Motors is one of Northern Ireland’s most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (Fleet4U) and Rental (SVRgo) divisions.
Our people, our ambition, and our long-term vision drive our success: we aim to be the most trusted, customer‑centred, and sustainable automotive group. Our mission and values place customer experience, innovation, teamwork and sustainability at the heart of everything we do.
We are now seeking a driven and customer-centred Aftersales Manager to lead our Toyota franchise in Portadown.
The job: As Aftersales Manager, you will be looking after a well-established Toyota dealership where your remit will be to manage all aspects of the department:
- Overseeing the day‑to‑day running of the workshop, including the parts department;
- Managing the team of technicians to achieve maximum productivity;
- Ensuring that the advisors from both parts and service are always customer‑focused and achieve up‑sales targets to budgets and KPI monitoring;
- Ensuring warranty claims are submitted, processed and tracked in line with the dealer warranty policy, thereby meeting or exceeding customers’ expectations in terms of warranty contributions;
- Working closely with the senior management to ensure that key objectives and strategies are met.
We are looking for someone who is constantly looking to improve the department and to exceed targets.
Requirements:
- Experience working as a Service Manager or Aftersales Manager for at least 3 years
- Able to demonstrate good leadership and coaching ability
- Ability to adapt to change
- Solid and stable career history
- A full driving licence is essential
- CDK knowledge is preferable but not essential
- Awareness of the Toyota brand is preferable but not essential
- Knowledge of Dealership Warranty claims procedures / coding is desirable
We are looking for an aftersales manager with the drive and enthusiasm to achieve and succeed in targets; therefore, this role will be ideal for an established service manager or aftersales manager. If you are ready to join a proactive professional dealership and believe you will be an asset to our company, we would like to hear from you.
To Apply Speak to us in confidence by calling HR Direct Line 028 3839 6806
CLOSING DATE: Applications must be submitted by 17:30pm on Saturday 20th June 2026
Shelbourne Motors Limited is an Equal Opportunities Employer Ref: AM.2026.52
Salary: Competitive salary plus potential to earn performance related bonuses.
Benefits:
- 30 days Annual Leave (increasing with length of service)
- Use of demo vehicle
- Employer Pension Contributions
- Staff preferential vehicle purchase schemes
- Free employer car parking
Aftersales Manager in Portadown employer: Shelbourne Motors
Shelbourne Motors is an award-winning automotive group in Northern Ireland, renowned for its commitment to customer experience, innovation, and sustainability. As an Aftersales Manager at our Portadown location, you will thrive in a dynamic work culture that prioritises teamwork and professional growth, with benefits including competitive salary, generous annual leave, and staff vehicle purchase schemes. Join us in leading a well-established Toyota dealership and be part of a forward-thinking team dedicated to excellence and continuous improvement.
