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- Tasks: Provide top-notch customer service and sell automotive parts to meet targets.
- Company: Join Shelbourne Motors, an award-winning automotive group in Northern Ireland.
- Benefits: Enjoy 30 days annual leave, staff purchase scheme, and industry-leading pay.
- Other info: Opportunities for career growth and employee social events await you!
- Why this job: Be part of a dynamic team in a rapidly growing, innovative company.
- Qualifications: Excellent communication skills and a valid driving licence required.
The predicted salary is between 24000 - 30000 £ per year.
Shelbourne Motors is one of Northern Ireland's most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions.
In recent years, Shelbourne Motors has undergone a major period of transformation and recognition. Most recently, we were proudly awarded:
- Dealer Group of the Year 2024
- EV Dealer of the Year 2025
- Best Marketing Campaign 2025
- Business Eye Northern Ireland's Fastest Growing Family Business
- AM Awards Highly Commended: Best Marketing Strategy
Our success is driven by our people, our ambition, and our long-term Vision: To be the most trusted, customer-centred and sustainable automotive group. Our mission and values place customer experience, innovation, teamwork and zero-emissions leadership at the heart of everything we do.
We are now seeking a dedicated, hard-working Parts Advisor, proficient in exemplary customer service, to join our team in Portadown.
PARTS ADVISOR
Location: Portadown premises
Hours of work: Monday - Friday 8.30am - 5.30pm and alternate Saturday 9.00am - 1.00pm
THE ROLE
As a Parts Advisor, you will provide an excellent service to our internal and external customers on a daily basis and in a timely manner. The role involves:
- Selling parts to internal & external customers to achieve the agreed targets
- Optimising sales opportunities
- Order taking via the telephone, email and face to face
- Order picking
- Carrying out daily / weekly stock checking
- Systematically arranging the parts in the stock room
- Assisting with the pre-picking of parts for service workshop team
- Delivering parts to our trade customers
THE PERSON
The ideal candidate will be an excellent communicator and have a commitment to delivering outstanding customer service. It is essential for the successful candidate to have a valid clean driving licence as you may on occasions be required to deliver parts to our customers. Preference will be given to applicants with 2-3 years previous experience in a similar role within the motor industry. We may however consider applicants with previous customer-facing experience from other industries who have knowledge and interest in vehicle layout, function and location of required parts for service and common repairs. Preference will be given to those applicants with a valid fork lift licence.
If you have what it takes to join a pro-active professional company, and feel that you will be an asset to our company, we would like to hear from you.
To Apply Online: Upload your CV & submit below. Speak to us in confidence by calling HR Direct Line.
Shelbourne Motors Limited is an Equal Opportunities Employer.
Skills: Driving Licence, Customer Service
Benefits: Employee Social Events, Long Service Awards, 30 days Annual leave, Staff purchase car scheme (after 6 months), Bonus, Industry leading performance pay plan.
Parts Advisor TLNT1_NI employer: Shelbourne Motors
Contact Detail:
Shelbourne Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor TLNT1_NI
✨Tip Number 1
Get to know the company inside out! Research Shelbourne Motors, their values, and recent achievements. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and parts knowledge. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Shelbourne Motors.
We think you need these skills to ace Parts Advisor TLNT1_NI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Parts Advisor role. Highlight any customer service experience and knowledge of vehicle parts to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the automotive industry and how you can contribute to our mission of outstanding customer service.
Show Off Your Communication Skills: As a Parts Advisor, communication is key! In your application, give examples of how you've successfully interacted with customers or colleagues in the past. We want to see your people skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Shelbourne Motors
✨Know Your Parts
Familiarise yourself with the parts and services offered by Shelbourne Motors. Understand the key features of the brands they represent, like Toyota and Nissan, and be ready to discuss how you can help customers find the right parts for their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer, as this role heavily relies on delivering outstanding service.
✨Demonstrate Teamwork
Since teamwork is a core value at Shelbourne Motors, be ready to share instances where you collaborated effectively with colleagues. Highlight how you contributed to a positive team environment and achieved common goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s vision and values, especially regarding their commitment to sustainability and customer experience. This shows your genuine interest in the role and aligns with their mission.