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- Tasks: Provide top-notch customer service and sell parts to meet targets.
- Company: Join Shelbourne Motors, an award-winning automotive group in Northern Ireland.
- Benefits: Enjoy 30 days annual leave, staff purchase scheme, and social events.
- Other info: Opportunities for career growth and industry-leading performance pay.
- Why this job: Be part of a dynamic team in a fast-growing, innovative company.
- Qualifications: Excellent communication skills and a valid driving licence required.
The predicted salary is between 24000 - 30000 £ per year.
Shelbourne Motors is one of Northern Ireland's most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions.
In recent years, Shelbourne Motors has undergone a major period of transformation and recognition. Our success is driven by our people, our ambition, and our long-term Vision: To be the most trusted, customer-centred and sustainable automotive group. Our mission and values place customer experience, innovation, teamwork and zero-emissions leadership at the heart of everything we do.
We are now seeking a dedicated, hard-working Parts Advisor, proficient in exemplary customer service, to join our team in Portadown.
Location: Portadown premises
Hours of work: Monday - Friday 8.30am - 5.30pm and alternate Saturday 9.00am - 1.00pm
THE ROLE
As a Parts Advisor, you will provide an excellent service to our internal and external customers on a daily basis and in a timely manner. The role involves:
- Selling parts to internal & external customers to achieve the agreed targets
- Optimising sales opportunities
- Order taking via the telephone, email and face to face
- Order picking
- Carrying out daily / weekly stock checking
- Systematically arranging the parts in the stock room
- Assisting with the pre-picking of parts for service workshop team
- Delivering parts to our trade customers
THE PERSON
The ideal candidate will be an excellent communicator and have a commitment to delivering outstanding customer service. It is essential for the successful candidate to have a valid clean driving licence as you may on occasions be required to deliver parts to our customers. Preference will be given to applicants with 2-3 years previous experience in a similar role within the motor industry. We may however consider applicants with previous customer-facing experience from other industries who have knowledge and interest in vehicle layout, function and location of required parts for service and common repairs. Preference will be given to those applicants with a valid fork lift licence.
If you have what it takes to join a pro-active professional company, and feel that you will be an asset to our company, we would like to hear from you.
To Apply Online: Upload your CV & submit below. Speak to us in confidence by calling HR Direct Line.
Shelbourne Motors Limited is an Equal Opportunities Employer.
Skills: Driving Licence, Customer Service
Benefits: Employee Social Events, Long Service Awards, 30 days Annual leave, Staff purchase car scheme (after 6 months), Bonus, Industry leading performance pay plan.
Parts Advisor employer: Shelbourne Motors
Contact Detail:
Shelbourne Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company inside out! Research Shelbourne Motors, their values, and recent achievements. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and parts knowledge. Role-playing with a friend can help you feel more confident and articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Parts Advisor role. Highlight any customer service experience and knowledge of vehicle parts to grab our attention!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the automotive industry and how you align with our mission and values. Keep it friendly and professional.
Show Off Your Communication Skills: As a Parts Advisor, communication is key! In your application, demonstrate your ability to engage with customers effectively. Use clear language and a positive tone to reflect your customer service skills.
Apply Through Our Website: We love it when you apply directly through our website! It makes the process smoother for both of us. Plus, it shows you're keen on joining our team at Shelbourne Motors!
How to prepare for a job interview at Shelbourne Motors
✨Know Your Parts
Familiarise yourself with the parts and services offered by Shelbourne Motors. Understand the common repairs and vehicle layouts for the brands they represent, like Toyota and Nissan. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate your commitment to delivering excellent service, which is crucial for a Parts Advisor.
✨Practice Communication
As an excellent communicator, you’ll need to convey information clearly and effectively. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview environment.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to optimise sales opportunities. Think of scenarios where you successfully identified a customer's needs and how you met them. This will show that you can think on your feet and contribute to the team’s targets.