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For Companies At a Glance
- Tasks: Provide excellent service by selling parts and optimising sales opportunities.
- Company: Join Shelbourne Motors, a progressive motor retailer in Northern Ireland.
- Benefits: Enjoy 30 days annual leave, staff purchase scheme, and industry-leading pay.
- Why this job: Be part of a family-oriented team and make a real impact in the motor industry.
- Qualifications: Excellent communication skills and a valid driving licence required.
- Other info: Dynamic work environment with employee social events and long service awards.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Shelbourne Motors is one of Northern Ireland\’s most progressive and award‑winning automotive groups. Operating across two state‑of‑the‑art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used‑car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions.
Our success is driven by our people, ambition and long‑term vision: To be the most trusted, customer‑centred and sustainable automotive group.
Awards
- Dealer Group of the Year 2024 & 2025
- EV Dealer of the Year 2025
- Best Marketing Campaign 2025
- Business Eye Northern Ireland\’s Fastest Growing Family Business
- AM Awards Highly Commended: Best Marketing Strategy
We are now seeking a dedicated, hard‑working Parts Advisor, proficient in exemplary customer service, to join our team in Portadown.
Location: Portadown premises
Hours of work: Monday – Friday 8:30am – 5:30pm and alternate Saturday 9:00am – 1:00pm
Role
- Selling parts to internal & external customers to achieve agreed targets
- Optimising sales opportunities
- Order taking via telephone, e‑mail and face‑to‑face
- Order picking
- Carrying out daily / weekly stock checking
- Systematically arranging parts in the stock room
- Assisting with pre‑picking of parts for the service workshop team
- Delivering parts to trade customers
Qualifications & Person
The ideal candidate will be an excellent communicator and possess a commitment to delivering outstanding customer service. A valid clean driving licence is essential as occasional deliveries to customers may be required.
Preference will be given to applicants with 2‑3 years of previous experience in a similar motor‑industry role. Applicants with customer‑facing experience from other industries, knowledge and interest in vehicle layout, function, and parts location for service and common repairs, will also be considered. Preference will also be given to those with a valid forklift licence.
Apply
Online: Upload your CV and submit below.
Speak to us in confidence by calling HR Direct Line.
Shelbourne Motors Limited is an Equal Opportunities Employer.
Skills
- Driving Licence
- Customer Service
Benefits
- Employee Social Events
- Long Service Awards
- 30 days Annual Leave
- Staff purchase car scheme (after 6 months)
- Bonus Industry‑leading performance pay plan
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Management and Manufacturing
Industry
- Motor Vehicle Manufacturing
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Parts Advisor employer: Shelbourne Motors
Contact Detail:
Shelbourne Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company inside out! Research Shelbourne Motors, their brands, and their values. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about being part of their family ethos.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to be an excellent communicator. Try role-playing with a friend or family member to get comfortable discussing parts and customer service scenarios.
✨Tip Number 3
Be ready to showcase your experience! If you've got previous experience in the motor industry or customer service, think of specific examples where you excelled. This will help you stand out during interviews and show how you can contribute to their team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Shelbourne Motors family. So, get that CV uploaded and let's make it happen!
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and the motor industry. We want to see how your skills align with the Parts Advisor role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and why you’d be a great fit for Shelbourne Motors. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: As a Parts Advisor, communication is key. In your application, demonstrate your ability to connect with customers and colleagues alike. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Shelbourne Motors
✨Know Your Parts
Familiarise yourself with the parts and services offered by Shelbourne Motors, especially those related to Toyota, Renault, Dacia, and Nissan. Being able to discuss specific parts and their functions will show your genuine interest and knowledge in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer, as this is crucial for a Parts Advisor.
✨Practice Communication
As an excellent communicator, practice articulating your thoughts clearly and confidently. You might be asked to explain how you would handle order taking or stock checking, so being concise and clear will help you stand out.
✨Demonstrate Your Team Spirit
Since the role involves assisting the service workshop team, be ready to discuss how you work well in a team environment. Share examples of collaboration and how you contribute to achieving team goals.
